#CORE DIGITAL CAMPUS IT Operations Specialist

Job Description:

An opportunity for an IT Operations Specialist has arisen within Airbus Helicopters (Albacete, Spain)

WHY JOIN US?

📍 LIFE IN ALBACETE: QUALITY & CONVENIENCE - Forget long commutes. Albacete offers you the great advantage of a “15-minute city": safe, accessible, comfortable and perfectly connected. Enjoy a premium standard of living at a competitive cost, ensuring you have the perfect balance between your career and your personal life.

🚁AIRBUS HELICOPTERS: GROW WITH US - We offer more than a job; we offer a community. Immerse yourself in a young, collaborative environment that feels like family. As a strategic Center of Excellence, we are a global leader in helicopter production, offering you endless potential to grow alongside our major projects.

✨ THE PROJECT: SHAPING THE FUTURE - Welcome to the Digital Campus , a pioneering ecosystem dedicated to industrial digitalization and innovation. This is more than just a workplace; it is a technological hub where we define the future of flight.

Bring your ideas to a dynamic, modern ecosystem and help us build the next generation of aerospace solutions.

DESCRIPTION

You will join our Digital Transverse Functions Solutions Team (EIIF) whose objective is to build, develop and maintain new Digital solutions in different functional perimeters as HR, Corporate functions, Procurement, Quality & Programs.

You will be part of a multicultural team involved in the design, building and deployment of Digital solutions based on custom development or Saas solutions.

We are seeking a motivated Junior IT Operations Specialist to join our team and support UPH (Unified Planning for Helicopters) , a critical business solution built on top of the Planisware platform.

In this role, your primary focus will be ensuring the application's stability, monitoring system performance, and resolving technical incidents. No prior experience with Planisware is required.

YOUR CHALLENGES

As a Junior IT Operations Specialist, your mission will be :

• Application Monitoring: Monitor the UPH solution’s daily performance via Dynatrace tool, server health, and batch jobs to ensure maximum uptime.
• Incident Management: Act as the first line of technical support (Level 1/2) to investigate, troubleshoot, and resolve application bugs, performance lags, or user-reported technical issues using ServiceNow.
• Environment Maintenance: Assist in deploying application updates, patches, and configurations across testing and production environments.
• Data & Database Support: Run SQL queries to investigate data inconsistencies, extract reports, and ensure data integrity within the application.
• Collaboration: Work closely with the infrastructure team, business analysts, and external software editors to escalate and resolve complex technical blockers.
• Documentation: Maintain and update technical documentation, operating procedures, and knowledge-base articles.

SKILLS

Is your profile aligned to the following list of skills? Apply! We are looking forward to know you:

• Education: Master’s degree in Software Engineering.
• Experience: 0-2 years of experience in IT operations, application support, or system administration.
• Core technical skills :

- Basic understanding of Linux/Windows server environments,

- Good knowledge of SQL (ability to write queries, joins, and navigate databases)

- Familiarity with scripting languages (e.g., Bash, PowerShell, or Python) is a major plus

- Understanding of ITIL concepts (Incident, Problem, and Change Management).

• Soft Skills:
  
  

- Strong analytical and problem-solving mindset.

- Curiosity and a strong desire to learn complex enterprise software architectures.

- Good communication skills to interact with both technical teams and business users.

WHICH BENEFITS WILL YOU HAVE AS AIRBUS EMPLOYEE?

At Airbus we are focused on our employees and their welfare. Take a look at some of our social benefits:

- Vacation days plus additional days-off along the year (Apróx. 35 days per year in total).

- Attractive salary.

- Hybrid model of working : we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

- Collective transport service subject to working calendar/home location.

- Benefits such as life insurance, health insurance, employee stock options, retirement plan, or study grants.

- On-site facilities (among others): free canteen, kindergarten, medical office.

- Possibility to collaborate in different social and corporate social responsibility initiatives .

- Excellent upskilling opportunities and great development prospects in a multicultural environment.

- Option to access