ATR - Technical Support Manager

Job Description

Job Description:

About us

ATR is the world's number one aircraft manufacturer in regional aviation providing a new generation of turboprops. We are a joint venture between two European aeronautical heavyweights, Airbus and Leonardo.

From the world’s largest cities, to our planet’s most remote regions , our purpose is to deliver air travel to people, communities and businesses in an innovative, sustainable and modern way.

A TR Eastern Support (A E S) b ased in Singapore is the primary hub for supporting the A sian and Pacific regions. The dedicated team comprises departments such as Support & Services, Quality, HR, Commercial and Finance .

If you strive for excellence, are driven by ambition , trust and respect as we are, then get your career off to a flighting start with ATR!

Our leadership profile:

People Centric Entrepreneurial Inspiring Exemplary Innovative Humble

At ATR y ou will work with passionate colleagues to make a difference in a human size company with attractive advantages!

We are looking for an Technical Support Manager to come onboard in our Technical Support Directorate .

Your Mission

The Technical Support Manager reports to the Head of Technical Support . He /She provides expert aircraft systems and structural support to ATR operators across the Asia-Pacific region, ensuring safe and efficient aircraft operations.

The role serves as a key technical interface between airline maintenance organizations and ATR engineering teams, supporting fleet reliability, troubleshooting complex technical issues, and contributing to continuous product improvement.

Technical support is primarily delivered through technical query management systems (CRM), email correspondence, and direct communication with airline engineering teams from the Singapore Technical Support Center.

Key Responsibilities :

• Ensure customer satisfaction through timely and accurate delivery of technical support and guidelines.
  

• Answer to technical support queries related to aircraft systems ATA chapters such as Avionics/Electrical, Hydromechanical, Propulsion, Air Conditioning, Cabin, as well as aircraft structural ATA chapters received by the Singapore Support center.
  

• Provide troubleshooting guidance for aircraft systems.
  

• Collaborate and coordinate with ATR headquarters systems and structure specialist team in France.
  

• Focus on preventing and resolving in-service technical issues, and provide feedback to the headquarters office to support continuous product improvement based on in-service experience.
  

• Investigate, solve and follow up on technical issues reported by operators.
  

• Initiate and contribute to updates in Technical Publications ( e.g. Line Maintenance Manual, MPD...) to promote continuous improvement of documentation.
  

• Participate in Aircraft on Ground (AOG) technical support duty on a rotational basis, providing remote expert assistance to airline operators during weekends and public holidays (approximately one week per month).
  

• Occasionally provide on-site technical assistance when required at customers’ site.
  

• Occasionally provide on-site or remote assistance , guidelines, or training to airline maintenance personnel.
  

About you

EXPERIENCE SKILLS

• Bachelor’s degree in mechanical, Aeronautical, or Aerospace Engineering (or equivalent).
  

• Minimum of 5 years of experience in aviation engineering or maintenance; preferably involving ATR aircraft .
  

• Knowledge of aircraft systems (ATA chapters including Hydromechanical, Propulsion, Air Conditioning, Cabin, Avionics/Electrical).
  

• Knowledge of aircraft wiring, schematics and standard practices.
  

• Knowledge of ATR -600 series avionics systems.
  

• Knowledge of aircraft structures (preferably ATR structures) is an advantage.
  

• Knowledge of aircraft structural repair principles for both metallic and composite materials is an advantage.
  

• Familiarity with Non-Destructive Testing (NDT) methods is an advantage.
  

• Knowledge of Leonardo / Airbus drawing sets is an advantage.
  

• Good understanding of aircraft engineering and maintenance (both line and base maintenance).
  

• Good understanding of aviation regulations (EASA, FAA and local authorities).
  

• Good Microsoft Office skills and experience with CRM or technical query management systems.
  

SOFT SKILLS

• Proficiency in English, especially technical English.
  

• Proficiency in French is an advantage.
  

• Strong written and verbal communication skills, including telephone communication, with customer -oriented approach.
  

• Autonomous, organized, and detail-oriented .
  

• Dynamic, proactive, open-minded, positive-thinking, and an excellent team player.
  

• Strong customer focus, with the ability to understand and anticipate customer needs and provide tailored solutions.
  

• Strong problem-solving skills.
  

• Able to work under pressure.
  

• Motivated and willing to learn.
  

Our Recruitment Process

• The Manager will contact you
  

• Innovative and digital assessment
  

• To get to know you better: interview with Finance Manager, HR Rec r uiter, Managing Director
  

What we offer

Highly competitive compensation package

Work-life balance (remote working, paid time off...)

Well-being / health (supplementary health & welfare coverage...)

Career paths enabling employees to develop their skills and build a professional project

Wide choice of development programs for soft and hard skills

Diversity and inclusion : Over 1200 men & women with more than 35 different nationalities work together in our teams!

ATR is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
ATR Eastern Support Private Limited

Contract Type:
Permanent
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Experience Level:
Professional

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.