Travel Counter Fraud Team Manager

Job Description

An exciting opportunity has arisen for a Travel Counter Fraud Manager to join our Travel Claims function, leading and developing a high‑performing team during a key period of growth.

This role will suit an experienced counter‑fraud professional or people leader who is passionate about fraud prevention, quality claims handling, and developing others. You’ll be responsible for driving performance against key metrics, ensuring excellent customer outcomes while remaining alert to potential fraud, and maintaining high standards of quality, compliance, and investigation practice. Working closely with key stakeholders, you’ll use data and insight to inform decisions, support referrals to external bodies and law enforcement where appropriate, and continuously improve processes and capability across the team. Most importantly, you’ll create an engaging, supportive environment where colleagues feel motivated, developed, and proud of the work they do—living our values and contributing to a strong, positive fraud culture across Travel Claims.

Main Duties and Responsibilities:

• Lead, coach and motivate a team of fraud investigators and analysts to deliver against departmental KPIs.
• Ensure excellent customer outcomes while maintaining strong fraud detection and prevention standards.
• Maintain high quality control across claims, with a proactive approach to claims management.
• Ensure all processes and procedures are compliant, up to date, and consistently followed.
• Analyse performance data and provide clear insight and commentary to stakeholders.
• Oversee external referrals to fraud bodies and law enforcement, including relevant fraud registers.
• Create a positive, engaging team environment, promoting development, capability, and business culture.

Essential Criteria:

• Experience in Counter Fraud investigation, with leadership or management exposure.
• Strong knowledge of travel insurance claims, fraud trends, and sector challenges.
• Understanding of claims and underwriting practices, with exposure to external fraud bodies (e.g. IFED, IFB).
• Confident, decisive leader able to motivate teams and drive performance through insight and analysis.
• Highly organised with strong analytical skills, attention to detail, and sound judgement.
• Clear communicator, proactive learner, and comfortable using Microsoft Office and reporting tools.
• Willing to attend the office on set departmental days, with flexibility as required.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

Disability Confident Leader

As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.

If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email loredana.catarama@admiralgroup.co.uk or contact us on 07345 420035.

This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.

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