Loans Executive

Job Description

A vacancy has arisen within Admiral Money for a Loans Executive within our growing Customer Operations team.

The Loans executive plays a key role in supporting customers throughout the lifecycle of their loan. You will be responsible for handling customer interactions across multiple channels, including telephone, email and webchat, ensuring a high-quality, compliant and customer-focused experience at every touchpoint.

About us

Admiral Money is the dynamic lending arm of Admiral Group, offering personal loans, motor finance, and homeowner loans since 2017. We’re building something special for our customers and are looking for curious, driven individuals ready to learn, take on challenges, and make an impact.

We’re proud to be a certified Great Place to Work for over 25 years, with recognition for Women and Wellbeing. Our inclusive culture empowers everyone to Be You.

Need support during the recruitment process? Just let us know – we’re here to help.

Key Responsibilities

• Communicating with customers via telephone, email and webchat, guiding them through the loan application process and supporting queries or changes throughout the loan lifecycle
• Delivering first-class customer service while maintaining high quality and regulatory standards in line with individual and departmental objectives
• Making a positive impact through customer interactions and contributing to a supportive, engaging workplace culture
• Adapting quickly to change in a fast-paced, growing business environment
• Playing an active role as we explore and develop new communication methods

About You

• Motivated, positive and energetic, with a strong can-do attitude
• Strong communication skills, with a passion for delivering exceptional customer service across all channels
• Ability to work to quality and service standards within a highly regulated lending environment
• Excellent attention to detail and an investigative mindset, with the ability to absorb complex information while engaging customers
• Awareness of potential errors or fraudulent activity within applications
• Ability to multi-task, retain knowledge and remain resilient in a fast-paced environment
• Thorough, organised and confident in managing your workload
• Sound numeracy and PC skills

Essential Criteria

• Experience in a customer-facing role
• Ability to communicate with customers via telephone, email and webchat
• Experience working accurately within process-driven or regulated environments
• Strong attention to detail and accurate data entry skills
• Ability to use multiple IT systems simultaneously
• Good numeracy and PC skills

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.

If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email loredana.catarama@admiralgroup.co.uk or contact us on 07345 423035. This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.

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