IAM Transformation Support Manager

Job Description

We’re looking for an IAM Transformation Support Manager to provide hands‑on operational leadership across our Identity & Access Management transformation programme. Reporting to the IAM Transformation Lead, this role focuses on day‑to‑day delivery management, agile coordination, and supporting continuous improvement across IGA, PAM and Access Management.

You’ll work closely with Product Leads, engineering teams, operations, and wider business stakeholders to ensure smooth execution of our multi‑year IAM modernisation roadmap. If you thrive in fast‑paced environments, enjoy solving delivery challenges, and bring structure to complex workstreams, this is a fantastic opportunity to shape the future of IAM at Admiral.

This role supports remote and flexible working in line with Admiral’s policies.

Key Responsibilities

Operational Delivery & Support

• Provide day‑to‑day operational oversight for IAM transformation workstreams, ensuring activities are well organised, tracked and delivered efficiently.
• Manage and maintain delivery artefacts including backlogs, sprint boards, action logs, RAID items, and status updates.
• Support the IAM Transformation Lead with programme‑level coordination, documentation, reporting and preparation for governance forums.

Agile Ways of Working

• Facilitate or support agile ceremonies such as stand‑ups, sprint planning, backlog refinement, retrospectives and showcases.
• Work closely with Product Leads and engineering teams to ensure work is prioritised, dependencies are clear, and progress is transparent, including resolving issues blocking delivery.
• Help embed agile practices, promoting iterative delivery and continuous feedback cycles.

Stakeholder Engagement & Communication

• Act as a day‑to‑day coordination point for technology, security, governance and business stakeholders.
• Translate delivery progress, blockers and risks into clear, concise updates for the IAM Transformation Lead and other senior partners.
• Support the Lead in preparing communication materials, updates, and presentations.

Risk, Issue & Dependency Management

• Proactively identify, track and manage risks, issues and dependencies across IAM workstreams.
• Ensure mitigations and actions are captured, owned and progressed in a timely manner.
• Support adherence to security and regulatory guardrails throughout delivery activity.

BAU Transition & Continuous Improvement

• Assist in transitioning new IAM capabilities into BAU, working with operational teams on support models, SOPs, training and handover documentation.
• Contribute to process improvement by identifying inefficiencies and recommending enhancements to tooling, workflows or governance mechanisms.

Team Support & Leadership

• Support and coach members within the IAM teams by sharing best practices, frameworks and delivery discipline.
• Help foster Admiral’s values, promoting collaboration, openness and a positive working culture.

Key Skills, Qualifications and Experience

Essential:

• Experience supporting technology or cyber‑security programmes, ideally within an operational or delivery‑focused role.
• Understanding of IAM domains (IGA, PAM, Access Management) and how they support business and security outcomes.
• Experience working within agile environments with cross‑functional teams.
• Excellent organisational, communication and coordination skills.
• Strong problem‑solving ability, with a structured approach to delivery and risk management.
• A recognised Certification in Agile Methodologies.

Desirable:

• Familiarity with IAM tooling such as Saviynt, CyberArk or Azure AD / Entra ID.
• Experience maintaining programme artefacts such as backlogs, RAID logs or sprint reporting.
• Exposure to regulated environments and IAM‑related compliance requirements.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

Disability Confident Leader

As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.

If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email us or contact us on 07386697107. This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.

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