Data Operations Manager

Job Description

About the role

Reporting into the Head of Motor Claims Insight & Analysis, this is a senior leadership role at the centre of Motor Claims decision making. You’ll lead the insight agenda for Motor Claims, shaping how data is used to drive strategy, performance and change across the department.

This role has a strong transformation focus, with exciting projects underway to modernise reporting, transition insight capability to the cloud, and significantly improve how insight is created and consumed across Motor Claims.

You’ll work closely with Heads of Department across operational claims areas, as well as Pricing and Actuarial teams, to provide clear, trusted insight that influences senior decisions and delivers real commercial and customer impact.

What you’ll do

• As a senior leader, you’ll lead and develop a team of analysts (up to three direct reports) to:
• Set the analytical direction for Motor Claims, translating strategy and business plans into clear insight priorities
• Partner closely with Motor Claims Heads of Department, Pricing and Actuarial stakeholders to shape thinking and support key decisions
• Lead the development of insightful, modern reporting and analytics, maximising value from Looker and our evolving cloud data platforms
• Provide proactive, senior‑level insight and commentary, identifying trends, risks and opportunities across claims performance
• Ensure high‑quality governance of data and reporting, with confidence in accuracy, consistency and relevance
• Support test‑and‑learn activity by defining success measures, assessing ROI and ensuring outcomes are clearly understood
• Play a key role in surge events, providing timely insight to support operational response and decision making
• Act as a trusted subject matter expert on claims insight, using data to solve complex business problems and drive improvement

Skills and experience

Essential:

• Proven experience leading insight or analytics teams in a complex, data‑rich environment
• Strong analytical capability, with a track record of using insight to influence senior stakeholders and shape decisions
• Experience operating at a strategic level, balancing long‑term direction with operational priorities
• Excellent stakeholder management skills, with confidence working with senior leaders across multiple functions
• Experience delivering insight through modern BI tools and evolving data platforms

Desirable:

• Knowledge or experience of Motor Claims or wider insurance claims environments
• Experience supporting large‑scale change, transformation or cloud migration programmes

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

Disability Confident Leader

As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.

If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email us or contact us on 07796212438. This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.

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