Workplace Receptionist

Job Description

At Accurx, we're on a mission to make patients healthier and healthcare staff happier. 💚

Who are Accurx? 🤔

We’re a fast-growing healthcare technology company which makes it easier for patients and healthcare teams to communicate.

Accurx is where conversations happen with and about patients. Our software helps doctors, nurses, pharmacists, administrators and other professionals to seamlessly connect with both patients and each other.

Our mission is simple: everything we do is to make patients healthier and healthcare staff happier. Today, Accurx is used in 98% of GP practices nationwide and every day more healthcare professionals are using our software in hospitals, pharmacies, care homes and the community.

We’re passionate about staying close to our users, which is why everyone at Accurx visits a GP practice at least twice a quarter to understand how a practice runs, the difficulties they face with technologies and how we can help.

Although we’ve initially tackled the UK healthcare system, we have big ambitions to improve healthcare systems across the world in the future. If you want to hear from some of our Accufolk about what it's like to work for us, take a look at a video from our 2023 summer conference!🤩

Life as a Workplace Host at Accurx

Our Workplace team is responsible for curating an inclusive first-class work experience for accuFolk and visitors, which means the role of a Workplace Host is an important one. First impressions count for everything!

As Workplace Host you will be the first point of contact for visitors and clients, demonstrating the highest level of customer service and engagement. You will look after all aspects of our front-of-house experience, letting your innovation and positivity shine through as you foster genuine relationships with visitors, clients and employees.

Behind the scenes, you will utilise your excellent coordination skills as you undertake a range of workplace-related duties and work collectively with the accuFolk to achieve a one-team approach.

Standard working hours for this job will be Monday to Friday 8am - 5pm. Please note, this job is office-based only and on occasion there may be times where you will be expected to work outside of these times but between the hours of 7am and 7pm

Reception

Providing a flexible and adaptable hosted concierge-style reception service, proactively greeting and receiving visitors. Ensuring the reception, external meeting rooms, and waiting areas are always kept tidy and professional in appearance. Supporting event organisers in greeting attendees and keeping attendance records.

Workplace Support

Proactively reviewing room bookings and preparing them for external meetings. Troubleshooting AV problems in external meeting rooms and escalating where necessary. Supporting the delivery of day-to-day workplace operations which include cleaning, access control, health and safety, M&E contractors, cultural initiatives and events. Supporting the Workplace Operations team in projects and with ad hoc administrative duties.

Health and Safety Support

Keeping accurate records of workplace statutory maintenance Completing recurring Health and Safety compliance tasks Carrying out Fire Marshal duties Acting as the go-to First Aider

What the team say ...,

“It is an exciting time to join our ever-growing team. As this is a new role, there is a real opportunity to help us take our reception services to the next level before we expand our office space. This role is perfect for someone who is passionate about innovation and building strong relationships.“ Fred Perez - Workplace Lead

We'd really like to hear from you, if ...

• You have previous experience in a Receptionist or Concierge role in a fast-paced environment
• You have experience using Google Workspace or Microsoft Office Suite
• You have strong organisational and multitasking abilities
• You are confident communicating clearly in person, over the phone and via email
• You're mission-driven: you care about positively impacting the lives of millions
• You’re always collaborating: you place team success over personal success and you enjoy working in an open, collaborative environment
• You demonstrate responsible ownership: when you see something not working, you'll flag it and be part of the solution
• You seek continuous improvement: you’re always developing new skills and insights, while exploring ways to do things better
• You’re mindful of balance: you're conscious of your own health and that of others. You think carefully about how best to focus your efforts, knowing when to push yourself to reach a goal

Salary & Benefits Package:

💰 £32,000 salary + the value of £14,500 share options

📚 £1,000 annual learning & development budget and a £500 annual wellness budget

🐣 Enhanced parental leave policy

🙏 Prayer, meditation and breastfeeding room

🗣 In house therapists available daily

👩‍🍳We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!

Diversity & Inclusion

Accurx is committed to being an inclusive employer - you can find out more about this commitment here. As part of this, we’re glad to accommodate candidates who need adjustments throughout the interview process.

We work in partnership with Stonewall as part of their Diversity Champions program. This is because we believe in a world where all LGBTQ+ people are free to be themselves and can live their lives to the full. Inclusive workplaces have a huge part to play in making this world a reality. 🏳‍🌈

We've officially been accredited as a flexible workplace by Flexa® Careers. 🙌

Remote Working? 🏡

We offer the team the option to work from home 2 days a week. Read more about our policy here.

Want to do a little more research before you apply? 📖

Head over to our main careers page to find out more about the team and our candidate hub. You can also find out more about us on Medium, LinkedIn and Twitter & Instagram.

Our YouTube channel is full of demos of our product, webinars we have held with our users and some clips about life at Accurx.