Senior Engagement Strategist

Job Description

Position: Senior Engagement Strategist
Location: London
Career Level: Associate Manager

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

As an Engagement Senior Strategist

Accenture Song Life Sciences seeking an Engagement Senior Strategist to join our London-based global team, who will be responsible for supporting the development of data-rich, behaviour-shaping engagement solutions to deliver better customer experiences for our life sciences clients. We are looking for a results-oriented team player who supports executing our HCP and patient engagement strategy deliverables, quickly sees patterns and solutions from an avalanche of data, moves from information and insights to implications and recommendations with ease, and is also prepared to roll up their sleeves and partner with our full strategy, account, creative and production team talents.

Reporting to the Head of Strategy in London, you will help build and manage a team of talented strategists. Your team will guide our clients to shaping the data and intelligence gathering process, crafting engagement solutions, and defining the ambitions of these solutions internally and with our clients.

What You Will Do:

• Work as a part of an integrated strategy team to proactively propose HCP and patient engagement solutions to help clients achieve relevant customer experiences

• Serve in client-facing capacity for omnichannel programming and content/channel integration

• Contribute to data and intelligence gathering efforts (including 1st party data) that uncover opportunities, and pinpoint how these can be used to enhance the customer's overall experience with the brand,… Translating historical analytics and performance reports into meaningful recommendations to optimize campaigns “on-the-fly” as well as input into future campaign strategies

• Remove the mystery on the translation from facts and information to ideas and impact

• Ensure that engagement and content solutions developed by strategic planning, account, production, and creative teams are properly integrated within larger marketing programs aligned to drive customer experience

• Collaborate with executional teams during the development of projects to ensure strategies are pulled through effectively during development and handoff

• Contribute to the development of cross-channel measurement plans and KPIs and develop recommendations and approaches based on performance analytics

• Contribute to the success in achieving digital, social, and innovation fluency across the agency as a whole

• Partner with the broader strategy team to contribute to the development of pitches, proposals & POVs, strategies, and tactical programs that satisfy the business goals of our healthcare clients and beyond

• Continually educate its clients on the vital role insights play to being critical to growth and success

• Drive ideas from data to conceptual platforms to deployment that drive business results

• Stay up-to-date on market trends, societal shifts, and strategic initiatives in health and wellness and across other key verticals, promoting innovative approaches

• Facilitate workshops to develop groundbreaking experience led strategies and programs with clients

• Support the development of CRM and Omnichannel planning with support from brand/content strategy and analytics teams

• Facilitate service introduction & change confirmation focusing on market opportunities

What you Bring:

• 5+ year of experience working in Digital, CX or Engagement Strategy at a creative agency

• Experienced in life sciences marketing, including both HCP and patient

• Strong analytical skills

• Expert in engagement channels and technology widely used in Life Sciences

• Impeccable written and verbal communication skills

• Ability to tell a simple story visually and verbally behind a strong strategic point of view

• A drive to elevate thinking and the work

• A curious mentality

• The desire to be great

What we'll give you...
A thriving career with the chance to learn from passionate, talented colleagues and mentors. Exciting and varied client work with as much opportunity as you can handle. And a hugely sociable team to get to know.

Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as:
• Up to 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.
• Family-friendly and flexible working policies.
• A range of generous Parental Leave offerings.
• Attractive pension plan with financial wellbeing support and resources.
• Private healthcare insurance plan and Mental Wellbeing support.
• Employee Assistance Programme, Career Development and Counselling.

Please note that with all of our roles, you should expect some in-person time for collaboration, learning and building relationships with clients, peers, leaders and communities.

As an employer, we will be as flexible as possible to support your specific work/life needs.

Application Deadline: Ongoing
Accenture reserves the right to close the role, at any time.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.