Dynamics 365 Customer Engagement Architect

Job Description

Role: Dynamics 365 Engagement Architect Manager, Microsoft Business Group

Location: London

Career Level: Manager

Travel: Flexibility to travel to client sites

As a team:

Accenture offers a unique opportunity for impact and career growth. In AMBG you will be part of a unique joint venture with Microsoft of over 80,000 professionals, 20 times Microsoft Global SI Partner of the Year, and recognised as a leader across categories including AI and Business Applications by analysts including Everest Group, Forrester, and IDC.

We also offer our clients a complete partnership at every stage of their sales transformation journey from defining customer strategy through delivery of technology and into a managed service or even outcome-based customer operations offerings

Generative and agentic AI presents a huge opportunity for our clients to reinvent sales and service.

This is a high growth area for the Accenture Microsoft Business Group (AMBG), triggered by Microsoft’s significant investments in AI via Copilot and agents, and the continued expansion of the Dynamics 365 platform. As a result, we have created a new Architect Manager role to help our clients discover and assess the potential of the Microsoft Customer Engagement solutions, and to develop the architecture and roadmap required to deliver the platform across their organisation.

As a Technical Architect Manager, you will:

• Have a highly visible role, envision and design innovative solutions and services for Accenture's enterprise clients

• You will act as a trusted advisor

• Take ownership of the solution from early-stage meetings through the delivery lifecycle

We are looking for the following skills and experience:

• Confident operating as the lead architect for Microsoft Dynamics 365 Customer Engagement solutions, including core sales and service and adjacent areas.

• Client focus: experience leading client envisioning and solution assessment workshops to define high level architecture and technology roadmaps.

• Collaboration: draw in SMEs across the Accenture Microsoft Business Group and Avanade with expertise in key areas including Dynamics 365, Microsoft 365, Azure Data & AI, and Security.

• Orchestrate our offshore architects and delivery centres to shape winning solutions.

• Partner with our customer strategy & consulting teams to shape innovative roadmaps that deliver rapid value for our clients.

• Thought leadership: as a knowledgeable member of the Microsoft Dynamics 365 community, you work with the Microsoft tech specialists and GBBs to bring latest innovations to our team and our clients.

Set yourself apart with the following Technical Skills:

• Proven experience of Customer Engagement solutions including Dynamics 365 Sales and Service

• Ability to use and understand Power Platform and Copilot Studio to develop AI-first solutions to client problems

• Proven history of working with key ISVs in the sales and service categories

• A strong knowledge of Azure integration services and AI services

What’s in it for you:

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days’ holiday per year, car allowance, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services, we are known for.

Closing Date for Applications:
31/08/2026

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.