Customer Service Advisor

Job Description

Customer Service Advisor – Accenture, on behalf of Virgin Media 02

Start date: 26th May 2026

Salary: £25,889 plus commission

Hybrid working: 50% office based (Newcastle - Cobalt Business Park), 50% home based (after completion of up to 10 weeks office-based training)

Shift patterns are Monday to Friday between 8am - 8pm (including bank holidays) with the possibility of occasional weekends.

We’re looking for friendly, helpful people to join our Customer Service team, supporting Virgin Media customers. You’ll be answering calls and helping with all sorts of queries – from quick billing questions to trickier tech issues that might need a bit more digging.

If you’ve got previous customer service experience (bonus points if it’s in a contact centre!) and you’re calm under pressure, great at building relationships, and genuinely enjoy helping people – we’ll teach you the rest.

Why you’ll love it here:

• A mix of home and office working (50/50 split once training’s done).
• Discounts on Virgin Media products – save some cash!
• 25 days holiday, plus bank holidays.
• Private medical cover and loads of other health and wellbeing perks.
• Volunteering days so you can give back to causes you care about.
• Real career development – we’re big on supporting your growth.

We’d love to hear from you if you:

• Have at least 9 months’ experience in a contact centre or customer-facing telecoms role.
• Are passionate about delivering amazing customer service.
• Communicate clearly and confidently.
• Stay cool under pressure in a busy environment.
• Are happy learning new systems and using multiple IT tools.
• Have some sales experience (a plus, but not essential – we’ll train you!).

What’s it like at the office?

When you’re in the Newcastle office, you’ll find a buzzing, supportive team ready to help you succeed. We’ve got free parking, bike racks, a café, kitchen spaces on every floor, and loads of nearby shops and food spots to check out. Plus, there’s a lift share scheme to save on travel costs.

Sounds good?

We’d love to hear from you! Hit apply and one of our friendly recruiters will be in touch to chat things through.

And don’t worry – we know interviews can feel a bit nerve-wracking. We’ll guide you through the process and answer any questions you have along the way.

#LI-EU

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.