Relocating for a job can be a big decision, and having the right support can make all the difference. A relocation package typically includes financial assistance and resources to help employees move to a new location for work. This can cover moving expenses, temporary housing, travel costs, and other support services to ensure a smooth transition.

Transcom’s comprehensive relocation package not only eases the transition but also demonstrates their commitment to employee well-being and satisfaction. By offering support for employees moving to new locations, Transcom ensures that the process is as smooth and stress-free as possible, allowing employees to focus on their work and settle into their new environments seamlessly.

1. Can you provide an overview of the key components included in Transcom’s relocation package? How does the relocation package support employees and their families during the transition period?

We understand that relocating can be a challenging experience, which is why we offer support to make the transition as smooth as possible. 

The exact relocation package might vary based on the country, but we always provide financial assistance, related to moving expenses (e.g., flight coverage, storage, etc.). We also provide housing assistance (e.g., accommodation for the first 30 nights after arrival, help in finding temporary or permanent housing) and overall support our new colleagues to learn more about the new country and culture.

2. Can you share any success stories or testimonials from employees who have benefited from the relocation package?

Here are some testimonials from our colleagues who decided to relocate:

“The decision to move to a new country and take on this new challenge was based on several considerations. Firstly, this position offers a unique opportunity to further develop my professional skills and work in an international environment. The prospect of collaborating with a diverse team and gaining new perspectives was very appealing to me.

Secondly, I have always been fascinated by the culture and way of life in the new country. The chance to immerse myself in this culture and gain new experiences is an opportunity I did not want to miss.

Finally, the support and potential for professional growth within the company were significant factors in my decision. The opportunity to work in a dynamic and innovative environment motivated me to take this step.

I am very excited about the challenges ahead and am confident that this move will be highly beneficial for both my personal and professional development.”

Mohamed, Customer Service Representative, Egypt to Portugal

"I decided to change countries and embrace this new opportunity because I felt like I was withering away in Belgium. I had no idea what to expect here, but it turned out pretty good.

The aspect of the Relocation Program that I most appreciated was the support of the local Relocation Specialist in Alicante. She consistently went above and beyond to assist me. Whenever I needed help, I felt supported.

My favourite thing about my new home is the feeling of being reborn."

Gianni, Customer Service Representative, Belgium to Spain

3. How does the relocation package enhance employee retention and satisfaction at Transcom?

First of all, it reduces stress. Relocation can be a stressful and overwhelming experience, especially when it involves uprooting oneself from familiar surroundings. A comprehensive relocation package can help alleviate some of this stress by providing financial support, assistance with logistics, and other benefits.

When employees are relocated to a new location, they may feel more engaged and committed to their jobs if they feel supported throughout the transition. A relocation package can demonstrate the company's investment in their well-being and show that they value their skills and contributions.

It can boost employee morale by providing a sense of security and stability. This is especially important for employees who may have concerns about leaving behind family, friends, or a familiar environment.

A relocation package can also enhance the overall employee experience by providing benefits such as housing assistance, education on the new location, and cultural orientation. This can help employees feel more connected to their new community and better equipped to thrive in their new role.

4. In what ways does the relocation package reflect Transcom's commitment to inclusivity and employee well-being?

The relocation initiative is a living example of our values. Our commitment to inclusivity is evident in how we ensure equal opportunities for all employees, regardless of their background. From the very start, we strive to make every new joiner feel welcomed and supported.

Moreover, having people from different cultures enriches our company, creating a more versatile and dynamic environment. This diversity broadens our perspectives, drives innovation, and enhances our ability to serve a global market. By supporting a diverse workforce through our relocation package, we strengthen our commitment to inclusivity and employee well-being.

5. How do you ensure that the relocation process is smooth and stress-free for employees?

Our local Talent Acquisition and Human Resources teams are dedicated to ensuring that each relocation experience is seamless and enjoyable. For this reason, we have local Relocation Specialists working exclusively on making your move as effortless as possible. These specialists are well-versed in the intricacies of relocating and are there to assist our new joiners with every aspect of the process. 

In addition to this, our colleagues who choose to relocate have access to various activities that help them integrate and get to know the local culture better. We offer comprehensive relocation guides, in Latvia, we have city tours to familiarize you with your new surroundings. These initiatives ensure that you feel at home quickly and can start enjoying your new adventure right away.

6. How does the relocation package align with Transcom’s overall talent acquisition and retention strategy?

At Transcom, we make sure that everything goes as planned and as smoothly as possible for both parties - candidates and us. We make sure that all our offers are well explained to all our employees, especially those who are being transferred. Since they are relying on us to take a new step in their lives we need to make sure that they know that although we are a company, we are also people and we only want to help, that's why we exist. All this brings us to one of our values - we keep our promises. Another important thing when it comes to relocation is the way we coordinate the whole team - including the candidate - in all the processes we carry out, making sure we work as a team, taking into account the person as they are and not trying to change their needs or opinions. Even when something goes wrong on either side, we always make sure that it is resolved by using cooperation and learning from it. 

Based on all this, we make sure that all candidates and Transcom grow and have a bright future ahead of them by sticking together. When a candidate is selected through relocation, we have to make sure that they understand that it will be a big step and that we are there to help them throughout the process, even after they have been hired and the process is over, so that they don't feel alone but at home. In this way, we gain their trust and make sure that they know they can count on us with everything, preferring to stay rather than leave for any other offer - even a better one. In short: We make them feel at home from day one.