Transformation Manager

Location: London OR Newbury + (Hybrid Working*)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Hours: Full time 37.5 hours per week – Mon to Fri

*Hybrid

At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our blended working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

What you’ll do

Vodafone Home Broadband has made massive progress since launching in 2015: >1 million customer base, the UK’s largest full fibre footprint, and a recognised challenger in the market. Our ambition is to become the #1 brand for customer experience in broadband. But there’s a lot of work to do: We have huge opportunities to take further market share, thanks to our positioning in the market, our brand and customer base in Mobile, our fibre leadership, and our pipeline of new propositions– but to capitalise on these our customer experience must deliver.

This role is about taking ownership for customers’ experience, and for the performance of our product & its core journeys. Specifically, the role will be focussed on customers’ Network & Connectivity experience, and the performance of our Get Help journeys.

Key accountabilities:

• Accountability for end-to-end Network & Connectivity experience & Get Help Journey experience.
• Responsible for strategy definition & ownership of delivery across business units.
• High degree of stakeholder management & collaboration.
• Performance analysis and reporting.
• Supplier performance management & collaboration.
• Driving ongoing roadmap of improvement.
• Supporting response to Operational risks & issues to mitigate customer impact.
• Ownership of customer journeys and experience, including approval for journey changes.

Who you are

• Technical understanding of Broadband connectivity end to end.
• Experience of working with external partners.
• Ability to both think big-picture and engage with detail.
• Experience of delivering change in a complex organisation.
• Highly self-motivated.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

#LI-Hybrid
#vodafoneuk