Test & Quality Assurance Practice Manager

Location: Any UK Hub + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday



*Hybrid

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.



Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.


At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.


Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.



What you’ll do

We are seeking a dynamic Practice Manager to oversee Delivery Management, Line Management, and leadership of subject matter experts in post-sales. The ideal candidate will possess extensive technical knowledge of the Telecommunications & Technology industry and marketplace, enabling them to engage with peers within customer environments and co-lead strategic discussions on customer roadmaps.


As a Practice Manager you will foster and maintain a positive, high-performing culture within the team and the broader Professional Services community. They will lead and empower team members to take full ownership of their roles and responsibilities, ensuring accountability for performance and outcomes delivered to customers and senior stakeholders.


Additionally, you will drive continuous improvement initiatives within Professional Services, advocating for change to enhance value propositions, improve services, and maintain a competitive, revenue-driven position. You will lead strategic transformation efforts within Professional Services and align with broader strategic objectives across the Practice. Engaging with senior stakeholders across the business to drive Practice development, including organising and managing Practice communications (e.g., All Hands Calls), will also be a key part of the role.

Who you are

• In-depth experience in co-developing strategic roadmaps and interfacing at their peer level in a customer environment.
• People and performance management and managing highly skilled multi-disciplined technical teams, having full responsibility for the end-to-end employee lifecycle.
• Flexible with the ability to maintain effectiveness in a changing environment.
• Excellent communication and interpersonal skills, with ability to build and maintain strong relationships. Self-motivated, assertive, flexible, and innovative.
• Extensive experience with a successful track record of delivering large complex customer facing deliveries within a fast-paced Technology industry.
• Able to conduct detailed data analysis of practice KPIs to develop proposals for service optimisation & leveraging data to inform business decisions.

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.



What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.



Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.


If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

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