Sr. Manager

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Who you are

Service Definition and Implementation:
• Define and implement operational models and operational processes ensuring alignment with Vodafone´s operation standards (Cloud Infrastructure, Products, Applications, Data).
• Own periodic compliance and security audit : Establish and maintain operational processes that meet Vodafone’s compliance, security, and audit requirements. Lead actions required to fix anomalies.
• Assure a coherent and effective End to End Service operation setup driving agreement of responsibilities / ownership with all stakeholder contributing in the value delivery to end customers. 2. Service Management:
• Lead business-critical services with 24/7 support and compliancy to agreed SLA.
• Guide the operations team to fully own and resolve end-to-end production issues. Manages KTLO operations for lower environments once dedicated development tram is released.
• Leads proactive operational monitoring: Develop and maintain advanced monitoring, alerting, and diagnostic systems to provide full visibility into the health of AI/ML applications. Ensure that thresholds are optimized for early issue detection and resolution.
• Owns operational metrics reporting: measure, and report on key performance metrics, including Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and team effort. Present findings at multiple management levels, up to the E band.
• Manages escalations and stakeholder communications. Empower the operations team to proactively manage and resolve complex, cross-team production issues. Assure proper RCA are identified and lessons learned are conducted to continuously improve the service.
• Conduct regular reviews and optimizations of systems performances, costs consumption, monitoring to enhance their effectiveness, security and privacy compliancy

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

Exposure to learn cutting edge technology.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.