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Vodafone • South Africa

Specialist: Forensic Investigator

Employment type:  Full time

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8.4

/10

Transparency ranking

Job Description

.

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024

Role Purpose/Business Unit:

To ensure the proper investigation of internal and external complaints/cases and the identification, recommendation and implementation of appropriate control measurements, in order to prevent and mitigate any threats to Vodacom.

Your responsibilities will include:

Internal Investigations:

  • Assess cases or files for investigation and plan appropriate action plan (commence investigation, appropriate referral, etc.)
  • Conduct proper investigation of all cases booked out on the Case Managements system and that such investigations are done in accordance with Vodacom policies and procedures (Evidence sourcing, investigations, witness interviews, etc.)
  • Identify, recommend and implement internal control measures to pro-actively prevent incidents of economic crimes against Vodacom.
  • Produce quality reports in accordance with business requirements.
  • Liaison with all Vodacom staff and clients.
  • Compilation of disciplinary bundles and giving evidence at disciplinary enquiries where required.
  • Ensure proper filing of all records in accordance with policy, legislation and business procedure


External:

  • Responsible for the proper investigation of all cases booked out on the Case Managements system and that such investigation are done in accordance with Vodacom policies and procedures.
  • Identify, recommend and implement control measures to pro-actively prevent other incidents of economic crimes against Vodacom.
  • Produce quality reports in accordance with business requirements
  • Pro-active identification of criminal syndicates and further addressing such threats in a quick and effective manner.
  • Assist with police operations where necessary and ensure the arrests of identified suspects.
  • Dealer investigation
  • Liaison with all Regional Vodacom clients, external complainants, SAPS etc.


Provide Support:

  • Internal and external client support and guidance related various matters and queries (Whistle blowing, external and internal customers, e.g. Dealers, auditing, forensics, HR, business.)
  • Internal departmental and team support

The ideal candidate for this role will have:

  • Relevant 3 year Degree/Diploma
  • 3-5 years relevant experience is essential


Job Knowledge:

  • Knowledge of Vodacom systems including Analyst Notebook will be advantageous
  • Policies and procedures, best/recommended practices and internal processes
  • Corporate Environment
  • Legislation
  • Experience in leading evidence and/or testifying in Criminal Courts, Disciplinary Enquiries, CCMA’s


Job-Related Skills:

  • Investigation Skills
  • Conflict Management
  • Risk Assessment
  • Interpersonal Skills
  • Report writing
  • Communication

We make an impact by offering:

  • Enticing incentive programs and competitive benefit packages
  • Retirement funds, risk benefits, and medical aid benefits
  • Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 17 February 2025.


The base location for this role is Midrand, Vodacom Campus.


The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

Company benefits

beach with umbrella
UK (28), India (22), Egypt (21), Hungary (20), Romania (20), Albania (22), Turkey (14) days annual leave + bank holidays
desert island
Work from anywhere scheme – work for up to 20 days/year abroad (dependant on country)
moneybag
Annual bonus – dependant on company performance
money with wings
Employee discounts
elevator
Personal development days – once per quarter
brain
Learning platform – access to Harvard Business Publishing, MIT Horizon and Skillsoft
woman feeding baby
Enhanced maternity leave – 16 weeks (paid) with a phased return to work over 6 months
man feeding baby
Enhanced paternity leave – 16 weeks (paid) with a phased return to work over 6 months
heart decoration
Volunteer days – up to 5 days
dart
Coaching – access to a free certified internal pool of coaches
handshake
Mentoring
heart decoration
Carer’s leave
baby
Adoption leave – 16 weeks (paid) with a phased return to work over 6 months
rescue worker’s helmet
Enhanced sick days
green heart
Mental health platform access
green heart
Mental health first aiders
baggage claim
Employee assistance programme
hospital
Complimentary Medical Services – 24/7 online doctor service
bouquet
Compassionate leave
money with wings
Home office set up
busts in silhouette
Buddy scheme
moneybag
Referral bonus
dancer
Early finish Fridays
shopping trolley
Buy or sell annual leave
bike
Cycle to work scheme
ring buoy
Life insurance
skier
Sabbaticals
moneybag
Salary sacrifice
chart with upwards trend
Share options
people holding hands
Teambuilding days
kneeling person
Faith rooms
moneybag
Enhanced pension match/contribution
books
LinkedIn learning license

Working at Vodafone

Company employees

85,887

Gender diversity (male:female)

61:39

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