Job Description
.
Hello there! We’re Vodafone Intelligent Solutions (also known as _VOIS) and we’re looking for a
Italian Speaking Sales Data Management Specialist
(maternity cover)
Your role in a nutshell:
To support Sales Support and Data Management related activities. To resolve Process related queries, complaints and questions verbally and in writing in accordance with the actual process regulatory and process specific guidelines provided by our Partners, and within SLA targets and within other business given targets and deadlines. To own the day-to-day problem/ incident and data management processes. To ensure that problems are identified proactively, and incidents are acknowledged. To resolve cases within SLA targets, using escalation management and problem-solving techniques, communicating result and handling objections accordingly.
To provide customer and technical support, working closely with other support teams, in order to provide an outstanding managed service to Customers and Sales, demonstrating a Sales Enablement mindset
What you’ll do:
- Processes and corrects client data/ client data mapping in collaboration with other departments.
- Performs continuous process monitoring including process optimization and new process design.
- Manages technical and functional problems in the CRM database.
- Deals with trouble tickets
- Provides training for the team members
- Creates complex reports based on customer data, and ad hoc reports - reactive and proactive, with the goal of raising data quality.
- Keeping up to date the L5 document
- Provide support in case of any account issues such as bug account, massive account reassignment, merge account, account activation, Flow CCBS check.
- Regarding the opportunities perform the below activities: Opportunity Bug, Data Opportunity modification, Tier / Documents, Retrigger, Opportunity Check, Opportunity Action and Upload Team Opportunity
.
What you’ll bring to the team:
- Administrator level experience with CRM systems (salesforce.com)
- Experience in mobile telecom and IT solutions
- Telecom sector experience in multinational environment (desired)
- Computer skills (MS Office, with an emphasis on Excel)
- Fluent Italian/ English (depending on the country of operation)
- Quick learner
- Strong analytical and logical skills
- Business acumen
- Objection handling skills
- Communication and interpersonal skills
- Customer focus
- Attention to detail
- Time and priority management skills
- Teamwork
- Time and priority management skills
- Keeping SLA timelines for multiple tasks, and daily, weekly and monthly task related deadlines
In return we provide you with:
• A dynamic environment where innovative ideas are always welcome
• A collaborative community where your professional goals and work are supported by a diverse team
• Access to internal trainings through Vodafone University and external trainings via other providers
• A supportive internal coaching and mentoring culture
• Opportunities to participate in company activities and Vodafone Foundation events
• Corporate assets including a laptop and mobile phone with Vodafone RED subscription (unlimited voice, text message, and data within the EU)
• Cafeteria package
• Private Medical Services
• Employee Assistance Program to support your wellbeing and mental health
• Life and accident insurance
• You can work remotely overseas for 20 days a year
• 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
• You and your family members can enjoy several discounts from our partners
• You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week
#movewithus #_VOIS #VOISHU #LI-Hybrid
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
.
Hello there! We’re Vodafone Intelligent Solutions (also known as _VOIS) and we’re looking for a
Italian Speaking Sales Data Management Specialist
(maternity cover)
Your role in a nutshell:
To support Sales Support and Data Management related activities. To resolve Process related queries, complaints and questions verbally and in writing in accordance with the actual process regulatory and process specific guidelines provided by our Partners, and within SLA targets and within other business given targets and deadlines. To own the day-to-day problem/ incident and data management processes. To ensure that problems are identified proactively, and incidents are acknowledged. To resolve cases within SLA targets, using escalation management and problem-solving techniques, communicating result and handling objections accordingly.
To provide customer and technical support, working closely with other support teams, in order to provide an outstanding managed service to Customers and Sales, demonstrating a Sales Enablement mindset
What you’ll do:
- Processes and corrects client data/ client data mapping in collaboration with other departments.
- Performs continuous process monitoring including process optimization and new process design.
- Manages technical and functional problems in the CRM database.
- Deals with trouble tickets
- Provides training for the team members
- Creates complex reports based on customer data, and ad hoc reports - reactive and proactive, with the goal of raising data quality.
- Keeping up to date the L5 document
- Provide support in case of any account issues such as bug account, massive account reassignment, merge account, account activation, Flow CCBS check.
- Regarding the opportunities perform the below activities: Opportunity Bug, Data Opportunity modification, Tier / Documents, Retrigger, Opportunity Check, Opportunity Action and Upload Team Opportunity
.
What you’ll bring to the team:
- Administrator level experience with CRM systems (salesforce.com)
- Experience in mobile telecom and IT solutions
- Telecom sector experience in multinational environment (desired)
- Computer skills (MS Office, with an emphasis on Excel)
- Fluent Italian/ English (depending on the country of operation)
- Quick learner
- Strong analytical and logical skills
- Business acumen
- Objection handling skills
- Communication and interpersonal skills
- Customer focus
- Attention to detail
- Time and priority management skills
- Teamwork
- Time and priority management skills
- Keeping SLA timelines for multiple tasks, and daily, weekly and monthly task related deadlines
In return we provide you with:
• A dynamic environment where innovative ideas are always welcome
• A collaborative community where your professional goals and work are supported by a diverse team
• Access to internal trainings through Vodafone University and external trainings via other providers
• A supportive internal coaching and mentoring culture
• Opportunities to participate in company activities and Vodafone Foundation events
• Corporate assets including a laptop and mobile phone with Vodafone RED subscription (unlimited voice, text message, and data within the EU)
• Cafeteria package
• Private Medical Services
• Employee Assistance Program to support your wellbeing and mental health
• Life and accident insurance
• You can work remotely overseas for 20 days a year
• 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
• You and your family members can enjoy several discounts from our partners
• You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week
#movewithus #_VOIS #VOISHU #LI-Hybrid
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
Company benefits
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