Sales Adviser

Job Title: Sales Adviser - Stoke-on-Trent
Location: Stoke-on-Trent Contact Centre - Office Based

Salary: £24,640 plus uncapped commission

Working Hours: Full Time 37.5 hours a week - Monday to Sunday between the hours of 8am and 8pm

Because of the nature of our business you need to be 18 or over to work for us.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve. We are the people behind The Nation's Network!

Where

You will be based in our newly refurbished Contact Centre in Stoke-on-Trent, which has been home to our sales teams for over ten years, and is equipped with spacious lounge areas, product and demo hubs, prayer rooms, showers, outdoor seating, cafe area and so much more.

What you’ll do

You will begin in our training academy, where you will receive in-depth sales and customer service training in our well-equipped classrooms.

An important element of this training is our TRUST framework - Vodafone’s mission to remain number 1 for Customer Experience.

Taking ownership
Relating to your customer
Understanding their issue
Setting expectations
Thinking forward

Once in the role, you will take incoming calls from both new and existing customers. Whether customers are asking about broadband deals, looking for a new phone or SIM or even thinking of leaving us, you'll be a main point of contact, ensuring they get the best advice and service possible.

You will have the opportunity to earn uncapped commission, by offering customers the right Vodafone products and services for them, to achieve your sales targets.

You will always act ethically, ensuring our customers are given the correct information to make an informed decision.

Who you are

You will enjoy speaking to people over the phone and providing an excellent customer experience, in line with our TRUST framework.
You are motivated by being set and achieving clear targets.
You will be resilient, able to deal with minor setbacks and stay motivated for your next customer.
Sales experience is useful, but not essential, as we will help you develop these skills through our training academy and on-the-job coaching.

What we offer

Basic salary £24,640 per annum
Uncapped commission (On Target Earnings is £700 a month)
25 Days annual leave + bank holidays in lieu.
5 Paid charity days a year
Quarterly 'Spirit' days when we encourage you to focus on your self-development.
Employee discounts, retail vouchers, health benefits, pension plan, life assurance and shares scheme.
We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and award-winning parental leave policies.

Interview Process

Stage 1: Your application will be reviewed and if you are progressed, the first stage is an approximately 30 minute call with one of our Recruiters.

Stage 2: If you pass the screening call, you will attend a 1 hour in-person interview with one of our Team Managers. Your recruiter will ensure that you’re prepared ahead of your interview. In advance of the final interview, you will be required to complete an online personality assessment. (The results of this do not determine our decision to hire). You will have access to the possible interview questions in advance to allow you to be at your best.

Stage 3: If you are successful at the interview stage, then your recruiter will call you the next working day to offer you a role! If you are not successful, then you will still receive a call from us where we will provide you with feedback.

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role and our recruitment team can help you see how your skills fit in.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
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