Principal Serv. Ops Lead Zegona

Are you ready to take on an exciting challenge? Join our Partner Markets team as Service and Operations Manager and you will develop a deep understanding of the Partners’ organisation, forge trusted effective relationships with key senior stakeholders and have responsibility of the listed function areas.

As part of the transaction, Vodafone will continue to support a divested OpCo with a number of Transitional Services and support its separation from Vodafone. The Principal Serv. Ops Lead Zegona (temporary position) role will focus on the divested OpCo, managing the service delivery of these areas through the separation period, and building and executing migration plans where applicable and will play a key role in the assessment, quantification, and mitigation of operational and delivery issues.

By joining Vodafone Partner Markets team you’ll have a unique opportunity to be part of the leading global telecoms partnership, working with local operators all over the world to market a range of global products and services that extend our reach into local markets. Currently we have Partners in over 40 countries across three regions: Europe, APAC and AMEA. We believe in creating competitive advantage for all Partners on the principle of ‘Great alone, better together’. Our Vodafone Partner Markets mission is to:

• Utilise our combined scale to improve the buying power and influence the industry agenda.
• Extend Vodafone’s global brand footprint allowing the creation of a unique international experience for both our consumer and Multinational Corporate customers.
• Leverage Vodafone's innovation, scale and competence to help improve the performance of our Partner operators.
• Generate profitable revenues for our Partners and Vodafone by sharing in the financial upsides created across the Partner Markets community.

Key accountabilities:

• Oversee the overall operational & service co-ordination from the LOB into the divested OpCo against the provisions in the TSA’s.
• Single point of contact for managing Change requests, early terminations, and service disruptions.
• To align this workstream with the migration workstream, communicate plans to service owners to assess potential impact and identify close down processes required on termination of the service.
• Co-ordinate the service review meetings, capturing and ensuring all actions are completed where there is a requirement against an existing service provision.
• Ensure and completion and provision of all existing and future service reporting from LOB to the new service owners.
• Good balance between strategic thinking and pragmatic business planning - ability to distil complex problems and determine core strategic deliverables Capability to prioritise conflicting targets and multiple activities for impact.
• Ability to communicate for impact with highly effective verbal and written communication skills (business fluent in English and Spanish is essential).
• Strong B2B account management skills and proven track record on C-level.
• Self-starter who is committed to delivering results and making decisions.

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

At Vodafone, we are dedicated to fostering a diverse and inclusive work environment. We take pride in our commitment to providing equal opportunities to individuals of all backgrounds and abilities. We firmly believe that diversity includes a spectrum of experiences, and we welcome and support individuals with functional diversity.

Our mission is to create an accessible workplace where all team members can thrive, regardless of their unique abilities or challenges. We are committed to making reasonable accommodations to ensure that everyone can fully participate and excel in our organization. We value the unique perspectives and talents that individuals with functional diversity bring to our team and consider them an integral part of our success and innovation.

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

Benefits

• Temporary position.
• We offer hybrid (2 days in the office).
• Competitive salary.
• Intensive Summer Schedule.
• Intensive schedule every Friday.
• Health Insurance.
• Life insurance.
• 25 days holiday + December 24th and 31st.
• Restaurant tickets.
• Online training.

#LiHybrid

REF: 258208