Job Description
Your role in a nutshell
Reporting into the Customer Account Lead, the Portfolio lead will run a significant part of our business with a customer, owning a series of engagements end-to-end from sales through to delivery as well as customer satisfaction.
This will involve owning C-Suite relationships for that portfolio, and various other relationships at the E and F band level. They will spearhead market expansion and portfolio growth through a deep understanding of the customer’s priorities and growth agenda, supported by the CAL.
The portfolio lead will be responsible for bringing together teams from the service towers working in that portfolio to create an E2E team delivering value for our customer.
What you will do:
Client Relationship Management
• Understand the client’s business, priorities, and leadership agenda and proactively build long-standing, trust-based relationships with clients
• Co-create with the customer shaping deals and solutions to deliver the innovation, transformation agenda and next step change of offerings
• Build long standing relationships with the customer
Account Management
• Manages a P&L view at contract level across VOIS/tVOIS throughout deal lifecycle (from qualification to delivery to renewal) for that portfolio
• Support the CAL in the overall account agenda and priorities
• Implement the strategic roadmap and priorities set by the CAL, and use that to grow their book of business within the portfolio of work
• Bring together different Service line leads within their portfolio of work
Sales leadership and Excellence
• Drive sales and revenue, customer growth and sales effectiveness to originate new deals and grow existing ones
• Help originate deals or competitive RFP responses based on defined commercial pathways, driving innovative deal constructs and solutions to grow the business
• Shape strategic narrative and ensure differentiated win strategies are delivered to the client, in alignment with expectations, needs, and market trends
What you will bring to the team:
• Demonstrated sustained client relations management experience at a C-suite level or key decision makers in the industry. Building trusted client relationships.
• Managed a portfolio of work across multiple customers previously
• Shown ability to grow and expand existing engagements within client environment
• Demonstrated ability to bring together disparate teams to drive client success
• leadership skills with the ability to manage and inspire cross-functional teams.
• Consulting experience ideal, but not essential
Key Measures:
• Sales & Revenue
• Account P&L (Account Management), Offering/Service P&L (Offering), & Gross Margin (based on Account, Offering)
• Customer Satisfaction
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's in it for you
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who we are
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
Your role in a nutshell
Reporting into the Customer Account Lead, the Portfolio lead will run a significant part of our business with a customer, owning a series of engagements end-to-end from sales through to delivery as well as customer satisfaction.
This will involve owning C-Suite relationships for that portfolio, and various other relationships at the E and F band level. They will spearhead market expansion and portfolio growth through a deep understanding of the customer’s priorities and growth agenda, supported by the CAL.
The portfolio lead will be responsible for bringing together teams from the service towers working in that portfolio to create an E2E team delivering value for our customer.
What you will do:
Client Relationship Management
• Understand the client’s business, priorities, and leadership agenda and proactively build long-standing, trust-based relationships with clients
• Co-create with the customer shaping deals and solutions to deliver the innovation, transformation agenda and next step change of offerings
• Build long standing relationships with the customer
Account Management
• Manages a P&L view at contract level across VOIS/tVOIS throughout deal lifecycle (from qualification to delivery to renewal) for that portfolio
• Support the CAL in the overall account agenda and priorities
• Implement the strategic roadmap and priorities set by the CAL, and use that to grow their book of business within the portfolio of work
• Bring together different Service line leads within their portfolio of work
Sales leadership and Excellence
• Drive sales and revenue, customer growth and sales effectiveness to originate new deals and grow existing ones
• Help originate deals or competitive RFP responses based on defined commercial pathways, driving innovative deal constructs and solutions to grow the business
• Shape strategic narrative and ensure differentiated win strategies are delivered to the client, in alignment with expectations, needs, and market trends
What you will bring to the team:
• Demonstrated sustained client relations management experience at a C-suite level or key decision makers in the industry. Building trusted client relationships.
• Managed a portfolio of work across multiple customers previously
• Shown ability to grow and expand existing engagements within client environment
• Demonstrated ability to bring together disparate teams to drive client success
• leadership skills with the ability to manage and inspire cross-functional teams.
• Consulting experience ideal, but not essential
Key Measures:
• Sales & Revenue
• Account P&L (Account Management), Offering/Service P&L (Offering), & Gross Margin (based on Account, Offering)
• Customer Satisfaction
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's in it for you
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who we are
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
Company benefits
We need to ask employees of Vodafone what it's like to work there before we assign the company FlexScore®.
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