Job Description
What you’ll do
TECHNICAL SUPPORT
• Accountable for resolving corporate customer incidents occurred on VFNET Core Security Devices (Shared Vfnet Firewalls, ips, DDoS, vpn devices etc.)
• Accountable for resolving corporate customer incidents by configuring Customer security Equipments
• To response customer incident tickets on Service Desk within agreed KPI’s
• To resolve customer incident tickets on Service Desk within agreed KPI’s
• To make customer request tickets on security systems approved by authorised personnel on Service Desk within agreed KPI’s
• To make root cause analysis and ensure permanent solutions for each ticket
• Accountable for managing and operating all of the customer firewall devices (Checkpoint, Fortigate, Palo Alto). To ensure to have best service quality level defined in KPI’s
• Accountable for managing and operating of the customer shared and dedicated Forcepoint, proxy and ssl vpn services
• To inform and escalate core security device/system problems to third level teams
• Accountable for designing, planning, implementing and operating of the big corporate customer’s security services
• To work at customer side in case of urgent customer problems if necessary
PROACTIVE ACTIONS
• To take initiative to make new design If a design problem is realized during the fault management process. To trigger sales executive in order to start new process
• Accountable for following new technologies in order to reach best service level and quality
HEALTH & SAFETY
• Ensure that VF HSE&W procedures are implemented and works carried out in compliance with local HSE regulations.
• Ensure that work associated risks are assessed and reduced so far as is reasonably practicable
Information Security
• Comply with VFTR’s information security policy, standards and procedures, available under Intranet / Corporate Security Library,
• Report all suspected security and/or policy breaches, potential security risks to VF TR Corporate Security,
• Protect VF TR’s information assets from unauthorized access, disclosure, modification, destruction or interference,
• Protect user accounts and associated passwords , and accept accountability for any actions performed via usage of those accounts.
Business Continuity
• Ensure that VFTR BCM policy /standard ,procedures ,plans implemented and works carried out in compliance with BS 25999 -2:2007 Standard
• Ensure that BCM risks are assessed and mitigated so far as is reasonably practicable in VFTR Business Continuity Management System (BCMS)
• Ensure VTR BCMS by planning, establishing, embedding, implementing, monitoring, reviewing, maintaining and improving within VFTR
Who you are
• Degree qualified in Engineering discipline preferably Telecommunication, Electronics, Electricity or Computer Science
• Fluent English
• Excellent problem solving skills
• Good troubleshooting skills
• Good team work and interpersonal skills
• Good communication skills
• Analytical thinking
Knowledge of specific (preferably)
- Deep understanding of network security, including Firewall, vpn and ips, etc…
- Deep understanding & troubleshooting of TCP, UDP, IP and IP addressing / subnet masking / design
- Good understanding of IPS, IDS, Load Balancer
- Good understanding of Unix, Windows, Network Security
- Basic understanding of Routing protocols (BGP, OSPF, ISIS)
- Certification or accreditation in CCNA, CCSA, CCSE, FNSE
Not a perfect fit
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's in it for you
We like to keep them flexible:
• Vflexy: Flexible Benefits Program
• Hybrid working kit
• Ergonomic kit allowance
• Digital meal voucher
• Flexible transportation allowance.
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for wide range of products & services
Plus, plenty more to enjoy!
#LI-Hybrid
Data Privacy
By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.
Who we are
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices.
Together we can.
What you’ll do
TECHNICAL SUPPORT
• Accountable for resolving corporate customer incidents occurred on VFNET Core Security Devices (Shared Vfnet Firewalls, ips, DDoS, vpn devices etc.)
• Accountable for resolving corporate customer incidents by configuring Customer security Equipments
• To response customer incident tickets on Service Desk within agreed KPI’s
• To resolve customer incident tickets on Service Desk within agreed KPI’s
• To make customer request tickets on security systems approved by authorised personnel on Service Desk within agreed KPI’s
• To make root cause analysis and ensure permanent solutions for each ticket
• Accountable for managing and operating all of the customer firewall devices (Checkpoint, Fortigate, Palo Alto). To ensure to have best service quality level defined in KPI’s
• Accountable for managing and operating of the customer shared and dedicated Forcepoint, proxy and ssl vpn services
• To inform and escalate core security device/system problems to third level teams
• Accountable for designing, planning, implementing and operating of the big corporate customer’s security services
• To work at customer side in case of urgent customer problems if necessary
PROACTIVE ACTIONS
• To take initiative to make new design If a design problem is realized during the fault management process. To trigger sales executive in order to start new process
• Accountable for following new technologies in order to reach best service level and quality
HEALTH & SAFETY
• Ensure that VF HSE&W procedures are implemented and works carried out in compliance with local HSE regulations.
• Ensure that work associated risks are assessed and reduced so far as is reasonably practicable
Information Security
• Comply with VFTR’s information security policy, standards and procedures, available under Intranet / Corporate Security Library,
• Report all suspected security and/or policy breaches, potential security risks to VF TR Corporate Security,
• Protect VF TR’s information assets from unauthorized access, disclosure, modification, destruction or interference,
• Protect user accounts and associated passwords , and accept accountability for any actions performed via usage of those accounts.
Business Continuity
• Ensure that VFTR BCM policy /standard ,procedures ,plans implemented and works carried out in compliance with BS 25999 -2:2007 Standard
• Ensure that BCM risks are assessed and mitigated so far as is reasonably practicable in VFTR Business Continuity Management System (BCMS)
• Ensure VTR BCMS by planning, establishing, embedding, implementing, monitoring, reviewing, maintaining and improving within VFTR
Who you are
• Degree qualified in Engineering discipline preferably Telecommunication, Electronics, Electricity or Computer Science
• Fluent English
• Excellent problem solving skills
• Good troubleshooting skills
• Good team work and interpersonal skills
• Good communication skills
• Analytical thinking
Knowledge of specific (preferably)
- Deep understanding of network security, including Firewall, vpn and ips, etc…
- Deep understanding & troubleshooting of TCP, UDP, IP and IP addressing / subnet masking / design
- Good understanding of IPS, IDS, Load Balancer
- Good understanding of Unix, Windows, Network Security
- Basic understanding of Routing protocols (BGP, OSPF, ISIS)
- Certification or accreditation in CCNA, CCSA, CCSE, FNSE
Not a perfect fit
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's in it for you
We like to keep them flexible:
• Vflexy: Flexible Benefits Program
• Hybrid working kit
• Ergonomic kit allowance
• Digital meal voucher
• Flexible transportation allowance.
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for wide range of products & services
Plus, plenty more to enjoy!
#LI-Hybrid
Data Privacy
By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.
Who we are
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices.
Together we can.
Company benefits
We need to ask employees of Vodafone what it's like to work there before we assign the company FlexScore®.
Working at Vodafone
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