Financial Clearing Process Improvement Manager, Roaming

Company

Vodafone Luxembourg plays a central role in managing some of the most important aspects of Vodafone’s global operations, including Centralised Procurement, Financing, and Roaming. With a diverse team of over 400 employees, we are committed to connecting for a better future by maintaining trust, empowering people, and protecting the planet.

Our team is dedicated to delivering innovative solutions and services that drive efficiency and excellence across Vodafone’s global network. We pride ourselves on fostering a dynamic and inclusive environment where every team member can make a significant impact.

What you’ll do

Join Our Global Centre of Excellence in Carrier & B2B Clearing!

Are you passionate about driving innovation and excellence in the telecommunication space? Do you thrive in a dynamic, global environment where your ideas can make a real impact? If so, we have an exciting opportunity for you!
Carrier & B2B Clearing (FCH) is at the forefront of delivering high-value, non-standard products and services in the telecommunication industry. We provide end-to-end financial clearing solutions and services for various business models, including revenue billing, collections, invoice verification, netting & payment, and accounting & reporting, all at the highest level of automation. Our solutions cater to Roaming, Interconnect, Messaging, Fixed Line, and related B2B commercial models.
As a key member of our team, you will be responsible for driving continuous process improvement across a variety of Roaming products in the CBC portfolio. Your role will involve making innovative proposals based on data and process analytics, and closely interacting with our customers to understand their needs. You will play an active part in various projects, ensuring our solutions are tailored to the unique requirements of Vodafone Roaming Services and VF Local Markets. You will:

• Impact on the Business: Ensure our processes operate with high automation and strong controls, delivering consistent, high-quality service.
• Customer & Stakeholder Engagement: Build positive relationships across the organization, including Fin Ops, Business in Group and Local Markets, and cross-functional teams (Technology, IT, Commercial & VOIS).
• Innovation & Change: Drive continuous improvement by seeking opportunities to simplify and transform ways of working.

If you're ready to take on a challenging and rewarding role, and you enjoy creating unique solutions for our clients while ensuring accuracy, compliance, and control in financial transactions and accounting entries, we want to hear from you!

Who you are

• Telecommunications Experience: Proven experience in the telecommunications industry, ideally in Carrier/Roaming specific areas.
• Structured Outputs: Ability to create structured outputs such as data analysis, reports, presentations, and documentation.
• Analytical and Critical Thinking: Use data to drive structured analysis and make informed decisions.
• Effective Communication Skills: Excellent verbal and written communication skill and ability to engage with a diverse range of stakeholders across various functions and locations.
• Ownership and Accountability: Take full responsibility for assigned tasks and ensure their successful completion.
• Change Management: Deliver plans in environments with uncertainty, competing priorities, and obstacles.
• Cultural Adaptability: Work effectively in multicultural, multifunctional, and geographically dispersed environments.
• Language Proficiency: Fluent in English, with the ability to communicate effectively and clearly in both written and spoken forms.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. Here are some of the ways we support this:

Annual Discretionary Bonus
• Rewarding your hard work and dedication
Generous Annual Leave
• 28 days of annual leave, with the option to buy an additional 5 days and the opportunity to carry over 5 days per year
• 1 additional day (Family Day) for personal milestones or special occasions
• 11 public holidays to enjoy time with family and friends
• 5 charity days per year to give back to the community
Flexible Work Arrangements
• Flexible working schedule to help you balance your professional and personal life
• 20 days to work from abroad, allowing you to combine work with travel and new experiences
Comprehensive Health and Wellness
• Lunch vouchers to support your midday meals
• Access to private AXA health insurance and a robust pension scheme to secure your health and future
Continuous Learning and Development
• Access to Vodafone University and online training resources to help you grow your skills and advance your career

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses, and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom, or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognize and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, Indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can