Job Description
Enterprise Network support engineer (H1)
Department: Customer Care
Role Profile
- Represent the technical focal point for local customers along with our international partners customers.
- Handle the day-to-day interactions related to fixed solutions trouble tickets (TT) received via different channels either calls or mails or automatically created by the system in a professional way considering resolution SL., setting priority for long durations TTs and repeated TTs.
- Follow all the troubleshooting steps isolating the issue and escalate them to the concerned parties in order to solve these problems according to the SLA.
- Act as “service manager” for high value customers.
- Provide the customers with a world class standard of support
- Accountable for monthly operational reports for different fixed solutions services.
- Work on shift basis.
Enterprise Network support engineer (H1)
Department: Customer Care
Role Profile
- Represent the technical focal point for local customers along with our international partners customers.
- Handle the day-to-day interactions related to fixed solutions trouble tickets (TT) received via different channels either calls or mails or automatically created by the system in a professional way considering resolution SL., setting priority for long durations TTs and repeated TTs.
- Follow all the troubleshooting steps isolating the issue and escalate them to the concerned parties in order to solve these problems according to the SLA.
- Act as “service manager” for high value customers.
- Provide the customers with a world class standard of support
- Accountable for monthly operational reports for different fixed solutions services.
- Work on shift basis.
Company benefits
UK (28), India (22), Egypt (21), Hungary (20), Romania (20), Albania (20), Turkey (14) days annual leave + bank holidays
Work from anywhere scheme – work for up to 20 days/year abroad (dependant on country)
Annual bonus – dependant on company performance
Employee discounts
Personal development days – once per quarter
Learning platform – access to Harvard Business Publishing, MIT Horizon and Skillsoft
Enhanced maternity leave – 16 weeks (paid) with a phased return to work over 6 months
Enhanced paternity leave – 16 weeks (paid) with a phased return to work over 6 months
Volunteer days – up to 5 days
Coaching – access to a free certified internal pool of coaches
Mentoring
Carer’s leave
Adoption leave – 16 weeks (paid) with a phased return to work over 6 months
Enhanced sick days
Mental health platform access
Mental health first aiders
Employee assistance programme
Complimentary Medical Services – 24/7 online doctor service
Compassionate leave
Home office set up
Buddy scheme
Referral bonus
Early finish Fridays
Buy or sell annual leave
Cycle to work scheme
Life insurance
Sabbaticals
Salary sacrifice
Share options
Teambuilding days
Faith rooms
Enhanced pension match/contribution
LinkedIn learning license
We need to ask employees of Vodafone what it's like to work there before we assign the company FlexScore®.
Location flexibility
?
More information neededHours flexibility
?
More information neededBenefits
?
More information neededWork-life balance
?
More information neededRole modelling
?
More information neededAutonomy
?
More information neededWorking at Vodafone
Company employees
85,887
Gender diversity (male:female)
61:39
Currently Hiring Countries
Albania
Australia
Czechia
Democratic Republic of the Congo
Egypt
Germany
Greece
Hungary
India
Ireland
Italy
Japan
Luxembourg
Portugal
Romania
Serbia
South Africa
Spain
Tanzania
Türkiye
United Kingdom
United States
Office Locations