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Vodafone • Egypt

Customer Care Advisor - English Speakers VOIS

Employment type:  Contract

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Job Description

Role Purpose:

We are looking for a Customer Care Representative who will be able to accept ownership for effectively answering our customers’ inquiries; keeping customer satisfaction at the core of every decision and behavior. You will be working from Egypt, supporting our Vodafone customers based in the UK.

We offer...

• Global exposure in an engaging, motivating and inclusive workplace

• Flexible Working from Home full-time module

• Rotational shifts and weekends

• Various benefits; Life insurance, Medical, and many other job perks

• The choice between a day off or double paid if you will work on a public holiday

You…

• Are a C1 fluent English Speaker

• Are a graduate or a student with a gap year (no academic commitment to the university for one year)

• Have good communication skills

• Have the eagerness to learn and self-develop

#VOIS #WeMoveTheWorld #MoveWithUs

Role Purpose:

We are looking for a Customer Care Representative who will be able to accept ownership for effectively answering our customers’ inquiries; keeping customer satisfaction at the core of every decision and behavior. You will be working from Egypt, supporting our Vodafone customers based in the UK.

We offer...

• Global exposure in an engaging, motivating and inclusive workplace

• Flexible Working from Home full-time module

• Rotational shifts and weekends

• Various benefits; Life insurance, Medical, and many other job perks

• The choice between a day off or double paid if you will work on a public holiday

You…

• Are a C1 fluent English Speaker

• Are a graduate or a student with a gap year (no academic commitment to the university for one year)

• Have good communication skills

• Have the eagerness to learn and self-develop

#VOIS #WeMoveTheWorld #MoveWithUs

Company benefits

UK (28), India (22), Egypt (21), Hungary (20), Romania (20), Albania (20), Turkey (14) days annual leave + bank holidays
Work from anywhere scheme – work for up to 20 days/year abroad (dependant on country)
Annual bonus – dependant on company performance
Employee discounts
Personal development days – once per quarter
Learning platform – access to Harvard Business Publishing, MIT Horizon and Skillsoft
Enhanced maternity leave – 16 weeks (paid) with a phased return to work over 6 months
Enhanced paternity leave – 16 weeks (paid) with a phased return to work over 6 months
Volunteer days – up to 5 days
Coaching – access to a free certified internal pool of coaches
Mentoring
Carer’s leave
Adoption leave – 16 weeks (paid) with a phased return to work over 6 months
Enhanced sick days
Mental health platform access
Mental health first aiders
Employee assistance programme
Complimentary Medical Services – 24/7 online doctor service
Compassionate leave
Home office set up
Buddy scheme
Referral bonus
Early finish Fridays
Buy or sell annual leave
Cycle to work scheme
Life insurance
Sabbaticals
Salary sacrifice
Share options
Teambuilding days
Faith rooms
Enhanced pension match/contribution
LinkedIn learning license

We need to ask employees of Vodafone what it's like to work there before we assign the company FlexScore®.

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Working at Vodafone

Company employees

85,887

Gender diversity (male:female)

61:39

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