Business Account Advisor

What you’ll do

You are a strong teammate with a focus on providing a top-class customer service to our clientele base of Small Office / Home Office (SoHo) businesses, by managing prospective, new and existing SME and SoHo customers aiming to achieve company targets.

For our SoHo customers communication is of vital importance to keep their business running and YOU as their Business Advisor will give them a first-class experience by meeting their needs via optimal solutions. Your success in this role could lead to other equally exciting roles within Vodafone.

Job Responsabilities

• Delivering Results: Achieve quantitative and qualitative targets
• Customer Satisfaction:

- Frequent contact (phone calls and visits) with SME&SOHO customers.

- Promoting & developing customer satisfaction practices

- Analyse customer’s communication costs, suggest the right solution to reduce them, explain our various products and services

- Retention of the existing customers by organizing frequent meetings with them, dealing with their general and specific requirements, and enforcing the mutual collaboration.

- Promote directly new products and services and offers to the customers.

• Market Awareness

- Provide qualitative feedback on post-paid customer behavior as requested by the Manager

• Management:

- Ensure and control the application of all company’s policies and procedures by all employees.

• General Duties:

- Participate in all weekly Corporate/Retail Sales Meetings

- Participate in all training sessions scheduled by the company

- Working within a flexible store team environment whilst being able to meet the needs of a local business community

- Support and implement new ideas and encourage the sharing of best practice throughout different channels within Vodafone.

- The right interpersonal skills to train and facilitate other colleagues in the store.

Who you are

• University degree
• Strong sales skills
• Goal driven
• Self-motivated
• Good analytical skills
• Good presentation skills
• Problem solving capability
• Good understanding of the area
• Knowledge of the telecommunications or information technologies market
• High level of commercial skills is required
• A very good command of written and spoken English is essential

What's in it for you

Your journey with us is not just a job; it's a pathway to personal and professional development. We provide endless opportunities for learning, skill enhancement, and career advancement, ensuring that you're always empowered to reach your fullest potential.

Our culture is our pride. We foster an environment where every voice is heard, ideas are valued, and teamwork is celebrated. Together, we create a supportive and inclusive atmosphere that fuels collective growth and achievement.

We take pride as well in our Comprehensive Benefits Package, where you will be able to find:

• All Necessary Devices: From laptops to mobile devices, we equip you with the tools you need to excel in your role, whether you're in the office or on the go.
• Health & Life Insurance: Your well-being matters to us. We offer comprehensive health and life insurance coverage to safeguard you and your loved ones.
• Additional Compensation Based on Performance: We recognize and reward your hard work and dedication through performance-based compensation, ensuring that your contributions are duly acknowledged and valued.
• Private Pension: Plan for your future with confidence. Our private pension scheme helps you build a secure financial foundation for the years ahead.
• And More: Beyond the essentials, we offer a diverse range of additional benefits that enhance your work-life balance, support your personal growth, and enrich your overall experience with us.
  
  Discover the full spectrum of benefits and perks that await you at Vodafone Albania by joining our dynamic team. Your journey to success starts here!

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognize and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.