2nd Line OPS Technician - OneDMS

Join Our Team as an OSS 2nd Line Operations Engineer!

Are you a tech-savvy professional with a passion for maintaining seamless IT operations? We're looking for a talented 2nd Line OPS Technician - OneDMS to join our dynamic team. As a 2nd Line OPS Technician, you'll play a crucial role in supporting operational activities and ensuring the stability and reliability of the DMS (Document Management System) application.

What You'll Do:

• Assist in daily operations of the DMS application, ensuring stable performance under senior team members' direction.
• Provide initial support for incident analysis and resolution, escalating complex issues to senior staff and documenting basic resolutions.
• Track and coordinate problem tickets with teams and partners.
• Gather information and perform initial evaluations for change requests.
• Conduct routine system checks and monitor operations to identify any deviations or potential issues.
• Execute pre-written scripts for operational tasks and error handling.
• Assist in production checks during software migration activities to ensure smooth deployment.
• Collaborate with vendors and partners on routine service requests or escalations under supervision.
• Contribute to root cause analysis by providing initial data and insights for production issues.

What We're Looking For:

• Graduation degree in technology or a related field.
• Basic familiarity with Document Management Systems (DMS) and Customer Relationship Management (CRM) applications, with the ability to troubleshoot simple issues.
• Knowledge of managing and supporting Windows Server environments across versions 2012, 2016, 2019, and 2022.
• Ability to execute basic scripts using tools like PowerShell or DOS.
• Basic understanding of Oracle, SQL, and PL/SQL for troubleshooting simple database issues.
• General knowledge of SOAP and REST methodologies for supporting web services.
• Familiarity with IP addressing, DNS, and proxy servers.
• Understanding of basic protocols like IP, TCP, HTTP, FTP, and TELNET.
• Exposure to basic monitoring processes; exposure to tools like Datadog or Grafana is a plus.
• Basic understanding of cloud platforms such as AWS, Azure, or OCI is advantageous.
• Fluent in written and verbal English; proficiency in German is desirable.

Why Join Us?

• Innovative Environment: Work with cutting-edge technologies and be part of a forward-thinking team.
• Career Growth: Opportunities for professional development and career advancement.
• Collaborative Culture: Join a supportive and collaborative team that values your input and expertise.

If you're ready to take your IT career to the next level and make a real impact, apply now and become a key player in our success story!

#_VOIS