Virgin Media O2 • Birmingham, Leeds, London, Reading

Senior Manager - Fraud Insight

Employment type:  Full time

3–4 days/week at home

A little flex time

Apply now

Job Description

The purpose of our Fraud Insight Manager is to help establish a successful fraud function through owning the delivery & development of fraud insight intelligence here at VMO2. You'll lead this capability while managing and developing a team of 3 insight agents.

You'll be responsible for ensuring:

  • Actionable intelligence is gathered based on data insights to enable the improvement of preventive capabilities
  • Data products are provided by the data estate and are providing the insight that is required
  • Actionable insight is provided on how fraudsters are targeting VMO2 across ID, AT and Network frauds as well as how legitimate customers are transacting with VMO2
  • A continuous high performance across your team through guidance and vision

This role demands a deep understanding of the fraud & data industry, customer demands & risks, and the competitive landscape in which we operate to push ahead of the curve. Core capabilities are prioritisation and balancing of competing priorities while fostering innovation and continuous improvement as technologies and fraud practices evolve.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

  • Experience managing a team
  • A proven background in data & insights i.e extracting insights from large data sets, analysis of complex data, ability to comprehend complex data system architectures and experience with statistical analysis software
  • Proven experience working within a fraud function i.e fraud investigations - technologies, practice, and resolutions, fraud technologies - detection, algorithms, ability to identify and share risks/challenges, insight into business and fraud performance

The other stuff we are looking for

We'd also love you to bring;

  • Technical competency in GCP, SQL & Microsoft Access
  • Experience working in the following industries: telecommunications, finance or retail

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a call from one of our Talent Acquisition Partners.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.


Company benefits

Enhanced maternity leave – 26 weeks at full pay
Enhanced paternity leave – 14 weeks at full pay
Adoption leave – 26 weeks at full pay
Shared parental leave
25 days annual leave + bank holidays
Enhanced sick pay
Pregnancy loss leave
Teambuilding days
Open to part time work for some roles
Mental health platform access
Birthday off
Carer’s leave
Meditation space
Faith rooms
In office catering
Volunteer days
Employee discounts
Open to job sharing
Buy or sell annual leave
Cycle to work scheme
Life assurance
Financial coaching
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Working at Virgin Media O2

Company employees


Gender diversity (male:female)


Office locations

Flexible; Primary Locations Hammersmith & Reading

Hiring Countries

United Kingdom

Awards & Achievements

3rd – Large companies

3rd – Large companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
2nd – Large companies

2nd – Large companies

Flexa100 2023

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