Product Owner- Digital Care

Job Description

As a Product Owner, you'll be joining the Digital InLife Product division, specifically the Digital Care Product part of the team. The team is responsible for defining and delivering our digital care experiences and solution, with the goal of increasing the amount of customer issues solved digitally.

You will be reporting into the Head of Digital Product, Care and will own one of the following Digital Care Products: Early Life, Billing & Payments, Movers, Faults, Appointment manager.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us

The must haves

• 5+ years’ experience in leading a cross functional team as product owner
• Experience applying a test and learn approach to product evolution and a strong passion for doing the right thing for the customer
• Be able to understand user feedback and analytics to make informed decisions
• Experience practicing digital–first methodology with the latest toolsets and analytically-focussed setup
• A track record of features and the KPI’s/targets they’ve hit

The other stuff we are looking for

• You will be responsible for turning the E2E product vision into a tangible vision for your product
• Be fully accountable for the end-to-end delivery of your solution, from discovery to release and optimisation
• Responsible for setting and tracking value at stake for your product
• You will be responsible for setting the agenda of your own dedicated product squad
• Strong agile methodology

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a 2 stage interview process.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

LH-ST1