Product Owner - Centralised Customer Comms - 6 Month FTC

About the role

VMO2 has an opportunity to re-create how we engage our customers. We no longer want to think about communication as a functional marketing lever but as a tool to build a relationship of trust and engagement.

Working as part of a team dedicated to developing our data-driven engagement strategy. We have one of the UK’s most extensive, rich data assets and are currently investing a great deal into groundbreaking digital-first technologies to help us build outstanding customer experiences.

In this role, you will play a pivotal part in achieving our growth goals and transforming VMO2 into a digital ecosystem platform player. Using data and personalisation, rapid testing and iterating, you will be responsible for growing a base of engaged customers and prospects using our digital communication channels, growing adoption, attention, and ultimately Customer Lifetime Value. You will define and own a roadmap of communications use cases for your squad and deliver against a clear set of objectives and key results and important metrics.

You'll be working in a matrix team, creating customer communications across different journeys, and working alongside Product teams developing digital experiences. The ultimate objective is to give our users relevant content, using the right channel at the right time.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer, and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

• Proven experience with Braze, our new CRM systems, and handling customer critical metrics.
• Experience of customer-first/digital-first methodology with the latest toolsets and data-focused setup.
• Digital communications or CRM experience in a pure-play digital company at scale
• Experience with rapid test and learn methodologies and technologies
• Experience with Agile development and working in scrum and kanban (Certified Scrum Product Owner® (CSPO®) qualification or equivalent)

The other stuff we are looking for

We'd also love you to bring;

• Strong influencing skills
• Innovation attitude, test and learn mentality
• Awareness of and proficiency with the latest communications/CRM technologies

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include communication from the recruiter - Samantha Lee - Bates.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

LI - SL1