Product Owner - Acquisition - 12 Month Fixed Term Contract

This is a 12 month Fixed Term Contract opportunity

We’re looking for a dynamic Product Owner to support our Digital Customer Lifecycle Squad! In this pivotal role, you will act as the key link between development teams and stakeholders, ensuring that we deliver outstanding, customer-focused products. You’ll focus on driving a digitally enabled commercial strategy and improving self-serve functionality across online channels. As part of a cross-functional team, you’ll build and refine functional requirements for the entire customer journey in the acquisition and early-life stages, while crafting a seamless, best-in-class digital experience.

Working closely with senior product leaders, you’ll ensure the successful delivery of our customer lifecycle strategy, driving continuous improvements in key digital journeys and unlocking the potential of our VMO2 strategy. You’ll be responsible for maintaining a high standard of product quality, delivering sprint goals on time, and optimizing customer outcomes. Your role will require you to thrive in a fast-paced, agile environment, balancing rapidly changing priorities while continuously improving customer experience and digital performance metrics. If you're a proactive, results-driven product owner looking to make a real impact, we’d love to hear from you!

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

• Experience working as a Product Owner for a forward-thinking organisation
• Experience applying a test and learn approach to product evolution
• Experience working with data science products
• Extensive experience within a customer experience role with a proven ability to deliver improvements. A Commercial and customer-focused mindset
• You’ll have performed a role previously practicing digital–first methodology with the latest toolsets and analytically-focussed setup
• You have a strong passion for doing thing right for customers, creating seamless experiences and designing product platform strategies

The other stuff we are looking for

We'd also love you to bring;

• Experience with Jira
• Experience working in Agile
• Experience of operating at pace, with ambiguity and be comfortable dealing with fast-moving, rapidly changing priorities
• You’ll need to be an innovative and creative thinker, with the ability to apply analytical rigour and problem-solving skills to your product

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a call from one of our Talent Acquisition Partners.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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