Performance Optimisation Executive

Job Description

Working as a Performance Optimisation Executive,you will support the Manager & HOD in developing optimisation opportunities for Priority based on actionable insight supported by best practice test and learn rigour and detailed analysis.

This role will support day to day proactive management of Priority’s member base, growth and optimal engagement to ensure that programme and commercial KPI’s are continuously delivered

Who we are The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves In order to be considered, you must have the following experience;

• Experience in data analysis, business intelligence, or a related role, preferably within loyalty or market conte
• Expert in using digital analytics tools and common AB/MVT software (e.g., Leanplum, Optimizely, Google Analytics. SWRVE, Braze)
• Experience writing SQL or Python in databases (e.g. Big Query, Teradata)
• Able to implement and interpret results of AB and MV testing.
• Experience using digital survey tools (e.g. Medallia, Qualtrics)

The other stuff we are looking for We'd also love you to bring;

• Support generation of actionable insight into customer usage patterns across different user segments and channels.
• Support the Priority Optimisation Manager identifying opportunities to test and analysis results in our AB testing programme.
• Manage requirements and ensure a suite of performance management reports is in place for Priority to self-serve across multiple data and reporting platforms.
• Assist the Partnerships & Promotion team with data led insight into member journeys ensuring rewards, benefits, experiences are being developed and delivered for the right customers at the right time and by the most efficient mean.
• Support the Priority Optimisation Manager identifying opportunities to test and analysis results in our AB testing programme.

What's in it for you Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based assessment.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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