Order Support Specialist - Customer Led

Job Description

Virgin Media O2 is looking for an Order Support Specialist, a maestro behind customer orders who orchestrate the seamless process to ensure the timely delivery of the right products and services to our existing customers!

This involves receiving and processing orders while actively communicating with customers on various business functions to ensure all necessary information both contractual and non-contractual is gathered.

Their role is not just about order processing but also ensuring that everything runs smoothly from the customer's initial request to delivery.

Supporting Virgin Media O2 direct business you will ensure all governance and business rules are strictly followed placing orders accurately into the relevant systems.

Above all, you will be a champion of excellent customer service adept at resolving any issues that may arise efficiently.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, impactful teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

n order to be considered, you must have the following experience;

• Demonstrate strong customer focus and comprehensive business knowledge of VM02 products and services including mobile voice and data connectivity
• Proven sales and commercial business insight
• Excellent attention to detail and dedication to data integrity with a ‘right first time’ approach
• Ability to effectively read and understand order forms and contracts with the ability to translate this information accurately throughout the order journey
• Analytical approach, to effectively interrogate and analyse data
• Influence others without direct management authority including both external and internal customers
• Adept at building rapport and encouraging positive relationships with internal partners and customers.
• Outstanding customer service skills with a track record of effectively interacting with internal partners at all levels
• High level of IT literacy with knowledge of standard Microsoft Office applications Internet applications and business systems (e.g., SFDC).
• Microsoft Office administration experience or previous sales support/ order entry experience preferably within a telecommunication or IT sector.
• There is an expectation to be in the office when required but with a minimum of 2 days a week in either Leeds or Sheffield sites.

The other stuff we are looking for

We'd also love you to bring;

• Being a teammate, a supportive colleague working closely and collaborating to progress a request right the first time
• Ability to work on own initiative under pressure in a fast-paced environment and to deadlines
• Great customer communication skills
• Conscientious reliable flexible individual
• The ability to work on your initiative and keep open communications with our partners

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include one stage interview process.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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