Virgin Media O2 • Bellshill

Order Manager

Employment type:  Full time

4 days/week at home

A little flex time

Job Description

This role will be based in our Bellshill office, working from the office 2 days per week.
We're currently looking for an Order Manager to join our outstanding team in Bellshill! In this role you'll co-ordinate and handle the delivery of customer orders, all the way from the point of sale to successful installation. You'll ensure that our customers receive an exceptional service throughout their project, maintaining regular contact and providing timely updates throughout the delivery cycle. You'll identify risks and take ownership for resolving issues that impact on the customer order, working collaboratively between departments to resolve issues! You'll also report on any failures, and feedback to relevant parties as well as conducting root cause analysis and quality checks. Who we are The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.
Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.
Together, we are Virgin Media O2, and we can't wait to see what you can do.
Accessible, inclusive and equitable for all
Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves In order to be considered, you must have the following experience;

  • Demonstrable experience of providing excellent customer service with a focus on delivering outstanding results to specified timelines
  • A proven ability to manage high volumes of customer orders, ensuring you can prioritise your workload to meet customer and business needs
  • Competent in the use of Microsoft Office systems, in particular Excel to an intermediate level
  • Experience of working in a Business to Business or telecoms environment, ideally working on a range of technologies covering voice, data, cloud and IP services
  • Excellent communication skills and a proven ability to influence others and collaborate to get the right result for the customer

The other stuff we are looking for

  • Understanding of and passion for delivery of excellent service to internal and external customers.

What's in it for you Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Next steps If Virgin Media O2 feels like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based interview.
When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family. #LI-NH2

Company benefits

Enhanced maternity leave – 26 weeks at full pay
Enhanced paternity leave – 14 weeks at full pay
Adoption leave – 26 weeks at full pay
Shared parental leave
25 days annual leave + bank holidays
Enhanced sick pay
Pregnancy loss leave
Teambuilding days
Open to part time work for some roles
Mental health platform access
Birthday off
Carer’s leave
Meditation space
Faith rooms
In office catering
Volunteer days
Employee discounts
Open to job sharing
Buy or sell annual leave
Cycle to work scheme
Life assurance
Financial coaching
Location
84%
Employees are very happy with their working location freedom
Hours
84%
Employees are very happy with the flexibility in the hours they work
Benefits
77%
Employees are largely happy with the benefits their company offers
Work-life balance
79%
Employees feel that they can switch off quite easily from work
Role modelling
78%
Employees feel that most people work flexibly
Autonomy
85%
Employees feel they have complete autonomy over getting their work done

Working at Virgin Media O2

Company employees

16,000

Gender diversity (male:female)

63:37

Office locations

Flexible; Primary Locations Hammersmith & Reading

Hiring Countries

United Kingdom

Awards & Achievements

3rd – Large companies

3rd – Large companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
2nd – Large companies

2nd – Large companies

Flexa100 2023