Investigations & Policy Coordination Manager

This role sits within the Audit & Risk function of the Finance & Strategy division, working within a team of professional practitioners, providing assurance services to Virgin Media O2.

The role is responsible for the end-to-end management of the Speak Up Whistleblowing processes and systems, ensuring they operate optimally and efficiently together with supporting and proactively implementing change and developments as required and always seeking continuous improvement.

It is required for you to engage with Whistleblowing Reporters to ensure all concerns are addressed and processed in line with our internal procedures. Responsible for ensuring accurate and timely processing of concerns raised to the accurate team for investigation, advice, along with the classification of Whistleblowing concerns

The role also takes ownership for Policy Management processes, ensuring the effective and efficient internal control activities over the Company Policy Management (CPM) process across the Business, including subsidiaries. Accuracy of data is a requirement within this role for reporting within Virgin Media O2, including for Audit Committee, Executive Committee and Shareholder reporting and any other audience.

In addition, the role requires support and delivery of any other Audit & Risk activities as the need arises.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer, and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

• Previous experience of leading Whistleblowing/case management processes and or performing investigations is preferred
• Strong and confident working professional, who is comfortable in dealing with conflict and/or difficult situations but who is also able to build effective relationships with key stakeholders
• Excellent time management, organisational skills and ability to handle multiple tasks and projects optimally through to completion.
• Excellent relationship building skills, building effective internal and external networks of contacts across all levels of the business.

The other stuff we are looking for

We'd also love you to bring;

• Solid understanding and experience of using Microsoft O365 applications, specifically: Excel, Word, PowerPoint and SharePoint.
• Able to adopt a flexible approach, multi-task and deliver to deadlines with the able to manage and prioritise workload
• Attention to Detail and Quality Control, demonstrating pride in quality and reliability of delivery.
• Ability to work independently and handle priorities.

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful will include an online psychometric assessment and a two stage competency based interview.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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