Credit Risk Support

Job Description

Join Virgin Media O2 as a Credit Risk Support Specialist!

Are you ready to make a difference in credit risk management? In this role, you will lead detailed analyses, investigations, and case management for business customers facing Administration or Liquidation. Use data insights to create compliant, regulatory-focused environment that fosters continuous improvement and exceptional customer experiences!

Collaborate with finance and internal collaborators to review outstanding credit balances, take appropriate actions, and support Credit Risk Specialists with administrative tasks such as refunds and credit bureau alerts.

Drive standard methodologies in Administration, Liquidation, and Credit Balances processes, focusing on quality, risk, control, and credit policy requirements. Lead and support activities, promoting continuous improvement and regulatory compliance.

Define and document processes, present recommendations, and ensure compliance. Represent Credit Management within Revenue Operations, inspiring changes, and presenting analytical work to senior management.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the biggest companies too

Diverse, impactful teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer, and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

• Demonstrable knowledge of credit policies, risks, and controls applicable for B2B customers.
• Proven awareness of debt/credit management practices, aged debt, credit risk, and their impact on the end-to-end customer journey within Delivery and for external businesses.
• Experience in implementing process improvement methodologies, with the ability to articulate and evaluate the value created by processes delivered within the organisation.
• Proven flexibility to work under pressure, using own initiative, and taking ownership of issues and solutions.
• Well-Organised and management of multiple deadlines and work streams effectively.

The other stuff we are looking for

• Ability to handle multiple issues, including systems and internal department interactions, through to successful resolution.
• Excellent communication skills at all levels, both internally and externally, with the ability to interpret and explain complex information related to credit risk.
• Proactive approach in speaking to customers and partners on the phone, rather than relying on email.

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a one stage interview process.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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