Senior Consumer Research Analyst - 6 Month FTC

This is a 6 month fixed term contract

Here at Virgin Media O2, we are looking for a Commercial Research Manager to join our dynamic team bringing to life some of our most exciting ventures. In this role, you'll act as the driving force of our consumer insights, working directly with the Squad Directors and Leads.

You will own and run a research-based approach to answering our consumer and commercial questions conducting analyses and sharing results and insights with senior stakeholders. You will also be a thought leader, helping to shape our thinking on all aspect of the consumer and market fit.

The ideal candidate will have worked in a consumer industry, planning and delivering research projects and be willing to throw themselves into the mind of customers in new product categories. They will come armed with a passion for data, strong analytical skills and the ability to translate complex findings into clear, strategic recommendations.

This role offers a unique opportunity to join a team of forward-thinking innovators who are determined to reshape the way our company serves its customers. We're not just rethinking products and services—we're challenging legacy ways of working and driving a culture of "get stuff done." Our mission is to develop new offerings to the evolving needs of our customers.

If you thrive in fast-paced environments, love breaking barriers, and are ready to think outside the box, this is the role where you'll learn and grow like never before.

Who we are The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

• Experience working as a market/consumer research analyst or in a similar role
• Comprehensive knowledge and experience of designing & running consumer research initiatives
• Demonstrated success predicting market trends
• Exceptional analytical thinking and the capacity to understand and communicate complex results in a simple, digestible manner
• Experience operating at pace with ambiguity and comfortable dealing with fast-moving, rapidly changing priorities

The other stuff we are looking for We'd also love you to bring;

• A passion for learning about new industries, product categories, and getting in the mind of the consumer
• Advanced computer literacy skills and a familiarity with search engines and web analytics
• Knowledge of data warehousing and mining
• Familiarity using customer relationship management software such as Salesforce

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a call from one of our Talent Acquisition Partners.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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