Collections Strategy Analyst

Join Virgin Media O2 as a Collections Strategy Analyst!

Are you ready to make a real impact? This is your chance to play a pivotal role in crafting the future of Mobile Collections strategies.

As a Collections Strategy Analyst, you’ll drive key pivotal initiatives to improve performance, reduce operational costs, and minimise bad debt exposure. Your knack for turning data into actionable insights will empower the design of progressive strategies that align seamlessly with our business goals.

Working closely with the Head of Credit & Collections and a range of partners, you’ll collaborate across teams as a trusted advisor and technical guide. Your passion for continuous improvement will fuel innovation, boost cash collections, and elevate the efficiency of our Collections function—delivering measurable results for both the team and the wider business.

If you’re data-savvy, solution-focused, and eager to make a difference, this is the role for you!

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

• Experience in SQL Server or similar programming languages
• Excellent analytical and interpersonal skills; highly numerate
• Experience of using relational databases
• Strong MS Office skills particularly Excel and Powerpoint
• Complete understanding of the credit risk lifecycle
• Strategy implementation experience
• Any core location with occasional travel

The other stuff we are looking for

We'd also love you to bring;

• Ability to collaborate closely and work with other departments
• Ability to generate ideas to challenge existing business practices
• Very strong analytical background to be able to answer business-based questions
• Experience of working with different software products

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include two stage interview process.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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