Experience Specialist II

Job Description

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you’ll be doing:

• Reviewing, modifying and improving business applications through testing, debugging and documenting.
• Collaborating with business users and development partners to understand the defects and its solution - then validate those solutions meet business needs with a high degree of quality
• Preparing documentation and reports by collecting, analyzing and summarizing information and trends, stability studies, corrective actions and re-validations
• Ensuring performance, defects and user reported issues are being captured and analyzed
• Working with internal partners to understand and document defects or system issues.
• Creating test cases, develop, gather and manage test data based on production defects.
• Executing tests to validate reported defects and advice on impact, risks and possible resolutions
• Advising on resolutions regarding defects, system issues or design flaws based on feedback from internal partners like the VOC team.
• Reviewing of alert reports. Escalate new issues. Follow up on reported issues.

Where you'll be working...

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for:

You'll need to have:

• Bachelor’s degree with four or more years of work experience.
• Four or more years of relevant work experience.
• Four of more years of experience in software/systems testing in multiple environments. Must have testing experience in mobile technologies.
• Two or more years of experience in the Digital Ecommerce domain.
• Ability to interact effectively with internal business teams, at different levels of the organization.
• Strong attention to detail required
• Excellent written and verbal communication skills.
• Willing to work flexible hours, as needed, to address production releases and validation.

Even better if you have one or more of the following:

• A master's degree.
• Extensive experience working in an onshore/offshore matrixed organization.
• Google G-Suite experience.
• JIRA and Confluence experience.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.