Specialist - Data Reporting & Analysis

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

The Commercial Data & Analytics is a part of the Verizon Global Services (VGS) organization. As part of this team, you will be helping to create and deliver comprehensive reports and insights for Site Optimization and Real Time Marketing efforts across digital and non-digital channels for Mobile and Home customers. We are looking for an analyst to empower our Business Analytics and Insights teams to help arrive at a best in class customer experience in digital and non-digital channels. Work with extended teams like development, Adobe tagging, marketing PODs, Agile Teams, etc

Responsibilities include:

• Create comprehensive reporting for A/B or MVT tests

• Generate insights and recommend to business or product owners the best experience.

• Collaborate with cross-functional teams to identify and prioritize automation opportunities

• Develop and maintain automation frameworks, tools, and processes

• Monitor and measure the effectiveness of experience experiments

• Ability to create presentation and make presentations to multiple audiences

• Provide technical guidance and collaborate with Development and Tagging teams

• Work hand in hand with the Real Time Marketing Pods and Test leads

• Locate and define new process improvement opportunities

What we’re looking for…

You will need to Have:

• Bachelor’s degree in computer science or another technical field

• Four or more years of relevant work experience.

• Deep understanding of Digital Analytics and campaign measurements

• Experience in tools like Adobe Analytics, Google Analytics, etc

• Ability to write SQL queries and scripts

• Experience working in Content square, session replay or tools with similar capabilities

• Working knowledge of One Jira or any ticketing tool

• Strong problem-solving, analytical, and research capabilities

Even Better if you have one or more of the following:

• Master’s degree or PhD in Math, Statistics, Engineering, Computer Science, Data Science, or a related field

• Strong verbal and written communication skills

• Knowledge of relational databases like Teradata, EDW data warehouses

• Experience with dashboard creation using visualization tools (Tableau/QLIK)

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.