Associate Director-Experience Design

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. If you’re fueled by purpose, and powered by persistence, explore a career with us.

The Verizon Value Organization is Verizon’s portfolio of prepaid brands: Verizon Prepaid, Visible, Total By Verizon, Straight Talk, Tracfone and more – serving millions of customers through multiple channels. Our mission in the Value Organization is to build a better-connected world through accessible, quality wireless for all.

This role is within the Value Digital / Customer Experience team where we create and improve digitally-led experiences for our customers, striving for reliable, simple, exceptional world-class journeys.

About this role

We are seeking an Associate Director of Experience Design to lead the CX team where we are iteratively designing and developing best in class experiences for our customers. Join us to help set new standards in our category and make our customers shopping interactions a truly reliable, simple and exceptional experience.

As an Associate Director of Experience Design, you will lead cross-disciplinary teams on complex design programs to deliver great shopping experiences. The Associate Director of Experience Design creates strategies for redefining our journey while mentoring their team to achieve and exceed our customers expectations.

What you’ll be doing…

• Managing a team of designers on multiple, wide-ranging, and complex design programs or products.

• Planning and facilitating team activities to identify appropriate design problems, solutions, and opportunities within project brief and partner context.

• Planning and facilitating iteration and critique to improve solution quality and support user, business, and technical requirements.

• Recommending and facilitating design activities/methods to guide teams and partners through ambiguous project periods.

• Helping the team align on a vision that informs design approach and project priorities.

• Identifying activities and communications necessary to deliver digital product strategy ideas to various internal and external partners.

• Facilitating and inspiring creative concepting.

• Coaching team on project dynamics, collaboration, and interpersonal communication.

• Planning, coordinating, and facilitating meetings with staff and partners to gather feedback, make decisions, and determine next steps.

• Leading coordination of broader business, technical, and customer success factors.

• Overseeing maintenance of clearly organized working files and project directories.

• Guiding exploration, refinement, and documentation to be comprehensive and thorough.

• Upholding and maintaining attention to detail for all designers.

• Upholding standards for solution quality and documentation for all designers.

• Making decisions regarding the hiring, advancement, performance, promotion or any other change of status of team members. Assess employee performance, hold employees accountable, take appropriate corrective actions, and train and provide ongoing direction and feedback to team members.

What we’re looking for…

You’ll need to have:

• Bachelor’s degree or or four or more years of work experience.

• Six or more years of relevant work experience.

• Experience in consumer-facing design management.

• Experience in digital design & user centric design overall.

• Demonstrated leadership of design teams in framing and solving challenging problems on multiple design programs or shipped products with a large user base.

• Proven record of implementation of innovative efforts to improve experience from concept to execution.

Even better if you have one or more of the following:

• A degree in design or related field of study.

• A portfolio of UX design work.

• Ability to digest and translate complex technical requirements into intuitive experiences.

• Portfolio examples of enterprise applications.

• Comfort with design tools like Figma and Adobe Creative Cloud.

• Experience with agile methodology and tools.

• Comfort with Asana and Google Suite.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.