Senior Manager - Experience Design

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you'll be doing…

As a Senior Manager - Experience Design, you'll be managing experience designers and leading teams on multiple, wide-ranging, and complex design programs or products. At this management level and higher, you have several years of experience in design, having expert and generalist skills. You share high expertise of core design capabilities, and process leadership, and have formal management duties supporting the professional development of direct reports. Additionally, you take on increased responsibility in team resourcing and project planning and spend more time on stakeholder collaboration. At this level the focus is typically on leadership for a single team.

• Planning & facilitating team activities to identify design problems and opportunities and align with priorities.

• Facilitating and inspiring creative concepting. Provide directional input.

• Advocating for adoption of a design system, and guides teams in the evolution of the design system.

• Collaborating with user research teams to plan and facilitate analysis of observations to develop insights.

• Coaching teams to communicate proposed solutions to stakeholders in business terms. Anticipating the organizational impact of proposed solutions.

• Recognizing, tracking, and communicating issues, accomplishments, milestones, to team and partners.

• Projecting confidence that compels people to follow and inspire the best from a team.

• Owning and influencing relationships with Business partners and executive leadership.

• Making partners stronger by advocating design-led processes and best practices.

• Receiving mentoring in supporting professional development of designers.

• Encouraging design community participation through group events/activities.

• Identifying opportunities, advocate for and elevate Verizon design by shaping external narrative and messaging for Verizon design.

• Seeking opportunities to contribute thought leadership to the broader design community.

What we're looking for…

You're a design leader who guides teams to deliver best-in-class design solutions grounded in user, product, tech, and business requirements through collaboration with partners. You focus on the growth of individual team members and designing with partners. Designers look to you for direction, and your peers and other directors look to you for a fresh perspective. You take ownership for the outcomes of your team's efforts.

You'll need to have:

• Bachelor’s degree or ten or more years of work experience.

• Experience in business segment (b2b) design management.

• Experience in digital design & user centric design overall.

Even better if you have one or more of the following:

• Bachelor’s or Advanced degree in Design

• Portfolio is all professional work, may include teaching work and/or independent projects and role in guiding teams and shaping processes in addition to delivering best-in-class work.

• Experience leading design teams in framing and solving challenging problems on multiple design programs or shipped products with a large user base.

• Contribution to overall product success.

• Experience in driving innovative efforts that uncovered new value with new kinds of experiences.

• Experience playing a lead role in coordinating broader business, technical, and customer success factors.

• Demonstrates thought leadership.

• Experience mentoring other designers.

• Experience managing a team of designers.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.