Continuous Improvement Analyst

Job Description

As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe. Valpak contributes to achieving the mission of Reconomy’s complete global compliance offering – Comply Loop. Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business accountability across the globe. Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.

About the role

The Continuous Improvement Analyst will work alongside the Service Development team and play a key role in driving quick, practical improvement initiatives that promote efficiency gains within VDI. A strong focus will be placed on streamlining account-specific and member data processes, ensuring teams can work more effectively. This role also supports fast, data-driven decision making by defining and monitoring KPI data to identify opportunities for enhancement.


Success in this role requires a deep understanding of the various team functions and processes, along with the ability to problem-solve and deliver solutions at pace. The Continuous Improvement Analyst will actively support teams who may be newer, slower to adapt, or experiencing challenged with change – providing hands-on guidance and clear communication. This person will be responsive to requests for investigation and support, acting as an approachable champion of the continuous improvement culture within VDI.

What will I be doing?

Contribute to Consistently Improving the Data Service

• Proactively identify quick-win opportunities that deliver immediate efficiencies, working closely with teams to understand operational challenges and remove barriers to smooth working.
• Assess and optimise existing workflows and processes with a focus on simplifying tasks and reducing inefficiencies.
• Improve account-specific and member-specific data tasks, offering hands-on support to operational account managers to improve turnaround times across the data service.

Data for Operations

• Be a knowledgeable and reliable expert in utilising in-house software systems, including data input and analyses of weights information.
• Gain a solid understanding of the high-level systems as well as possess expertise in specific business-as-usual tasks.

Process Reviews & Monitoring Performance KPIs

• Lead regular process reviews with a focus on identifying fast, actionable improvements that can be implemented.
• Facilitate workshops that encourage open discussion, especially supporting teams who may be hesitant or unsure about changes.
• Develop business cases for proposed continuous improvement.
• Track, report, and communicate progress and outcomes via reports and performance metric tracking.

Ensure Data Integrity

• Analyse and interpret data using reports and statistical techniques to provide insights to the department.
• Rigorously interrogate data and assumptions to ensure accuracy and reliability, especially in areas where errors may slow down teams.

Be an Agent for Change

• Assist teams in adopting new tools, systems, and workflows.
• Coach and mentor teams and individuals at all levels of the department, focusing on building confidence in those who may be new or resistant to change.
• Ensure any continuous improvement changes are inclusive, approachable, and supported by the department, with a clear focus on delivering the expected outcomes quickly and effectively.

What we need from you

• Experience of working with large data set in Microsoft Excel
• Must have strong analytical and problem solving ability
• Positive, proactive and solution-orientated
• Excellent communication skills, both written and verbal
• Excellent planning and organisational skills
• High standards of accuracy and attention to detail
• Experience using VBA and SQL is desirable
• Operational process improvement experience is desirable
• Must be educated to degree level or equivalent

What we offer

• Dual Location / Hybrid worker Status
• Participation in our annual Incentive Plan (VIP) - up to 10% bonus
• 25 days annual leave plus bank holidays, volunteering day and your birthday off!
• Option to buy and sell up to 9 days annual leave
• Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
• Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
• Pension scheme up to 8% employer contribution
• Access to reward & discount platform
• Wellbeing initiatives