Administration Manager

Job Description

As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe. Valpak contributes to achieving the mission of Reconomy’s complete global compliance offering – Comply Loop. Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business accountability across the globe. Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.

Key Responsibilities

We are seeking an Administration Manager to lead and oversee our Compliance Administration team. This hands on management role plays a vital part in the functioning of Valpak. It is an exciting opportunity to work with a dedicated and experienced team, operating at the heart of the compliance department and supporting colleagues across all of Valpak to ensuring our scheme’s success in working towards a waste free world.

The ideal candidate will be a confident communicator with exceptional organisational skills, a customer-focused mindset, and a deep understanding of regulatory requirements relevant to Valpak’s operations.

Team Leadership

• Conduct team meetings to update on best practices, continuing expectations, and to facilitate knowledge sharing
• Ensure sufficient resource is available to deliver agreed level of member service and compliance tasks
• Communicate and deliver on team goals and KPIs, reporting on progress towards these and putting in place action plans where the team are off track
• Ensure clear, efficient processes are documented and followed
• Report on any non-conformances and put in place mitigating actions where appropriate
• Drive a positive team culture through planning team activities, giving team members a voice, and embodying Valpak’s values
• Participate and present at department wide meetings
• Champion continuous improvement initiatives within the team to drive efficiency and effectiveness

Administration Oversight

• Oversee key compliance administration processes including issuing, logging, and chasing verification forms, processing applications, sending mailings, and maintaining the CRM database
• Review and sign off vendor and small application forms
• Manage the compliance administration inbox
• Identify bottlenecks within the admin team or opportunities for efficiency
• Audit team processes to ensure compliance and quality standards are met

Management of Other Admin Functions

• Oversee ancillary admin activities such as reception cover, health and safety support (e.g., fire drills, inductions), Recycle-more, and IT admin including ISO 27001 audit support

Customer Service

• Ensure customers receive the required level of response, in a professional and efficient manner across all methods of communication
• Ensure team have the required tools and information to deliver high levels of customer service
• Give feedback to direct reports on standard of customer service provided
• Act as a point of escalation for customer complaints
• Develop a rapport with other departments within the business to ensure outstanding member service is delivered at all times

Stakeholder Engagement

• Collaborate closely with other compliance managers to ensure processes are completed and KPIs are achieved
• Liaise with other departments to provide administrative support where needed
• Report regularly to senior stakeholders within Valpak on the progress and performance of the admin team

Maintain Regulatory Knowledge

• Maintain up-to-date knowledge of waste regulations and regulatory guidance, using them to inform decision-making and support compliance operations

Skills, Knowledge & Expertise

• Strong leadership, motivational, interpersonal and negotiation skills
• Be extremely organised and able to work under pressure
• Positive, proactive and enthusiastic attitude
• Customer focused with drive to provide the highest level of customer satisfaction
• Pragmatic with the ability to plan, do and complete
• Ability to pick up, retain and deliver technical and regulatory information
• Excellent attention to detail
• Able to delegate effectively
• Advanced skills in Microsoft Excel and PowerPoint
• Confident presenter
• A mindset of continuous improvement, with enthusiasm and initiative to drive change

Desirable experience

• Previous administration or compliance experience
• Proven experience in people and team management within an administrative or compliance environment
• Experience working to KPIs

Job Benefits

• Dual Location / Hybrid worker Status
• Participation in our annual Incentive Plan (VIP) - up to 10% bonus
• 25 days annual leave plus bank holidays, volunteering day and your birthday off!
• Option to buy and sell up to 9 days annual leave
• Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
• Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
• Pension scheme up to 8% employer contribution
• Access to reward & discount platform
• Wellbeing initiatives