Account Manager SaaS - EMEA

Job Description

Who are Tyk, and what do we do?
The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!)

If you’ve banked online, used an app to check the news, or perhaps even driven a connected car, API’s, and by extension, Tyk, make that possible. Founded in 2015 with offices in London - UK, London - Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Lotte, Bell, T Mobile, to RBS, Capital One and Vinci. We have a varied user base hailing from every continent – even Antarctica.

Our Mission

Tyk is on a mission to connect every system in the world. We’ve started by building an API Management platform.

Total flexibility, default remote, radical responsibility

We offer unlimited paid holidays and remote working from anywhere in the world, for everyone, Why? Tyk was founded on the principle of offering flexibility and autonomy to our employees, we believe this allows our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier.

If this sounds like an environment that you believe could work for you then read on to find out more.

We’re looking for an Account Manager for our EMEA region client base, this role would own client and partner relationship management, and expand opportunities while implementing best practices

Here’s what you’ll be getting up to:

• Scheduling and conducting meetings, client visits, and remote video calls to introduce Tyk to our customers.
• Developing and implementing account plans aligned with the clients' goals and overall business strategy to identify growth and expansion opportunities.
• Qualifying upselling/cross-selling opportunities by asking high-level technical and business-related questions, and prioritising opportunities effectively.
• Manage the renewal process for existing accounts, ensuring a seamless and positive experience.
• Identify cross-sell and upsell opportunities within existing accounts, working collaboratively with customers to expand their use of Tyk and increase revenue.
• Maintaining an up-to-date sales pipeline in CRM, generating quotations and invoices as needed.
• Collaborating with Solution Architects and product teams to review opportunities and resolve technical queries from initial onboarding to Go Live and beyond.
• Working closely with the Marketing team to identify and plan campaigns relevant to the business.
• Ability to travel if needed and comply with the company’s travel policy, engaging with clients in-person to build relationships and awareness of Tyk within our accounts.

Requirements

• Experience with a technical product set.
• Willingness to learn and grow in the account management domain.
• Interest in digital technologies, software development, and web technologies.
• Strong communication skills and a desire to gather and understand business requirements.
• Skills:
• Working knowledge of Project Management and Process Improvement.
• Strong communication and presentation skills, excellent English (written and verbal), and confidence in presenting.
• Ability to gather and understand business requirements, working with the post-sales teams to develop proposals that align with client needs.
• Strong problem-solving skills and a willingness to dive into tasks to get the job done.
• Entrepreneurial mindset, contributing to the rapid growth and development of new markets.

We all share the same vision - we value authenticity, respect, responsibility, independence, honesty, diversity and inclusion and most importantly treating others how you wish to be treated. We look for like-minded people who bring their personalities to work everyday, strive to achieve their personal goals and who are willing to challenge the way we do things, why? - to make what we do even better!

Our values tell the story of Tyk - here’s how:

• It’s ok to screw up!

We’ve found that it’s often the ‘stupid’ or unexpected ideas that turn out to be the successful ones - so try it, at least we can say we have!

• The only stupid idea, is the untested one!

It’s in our DNA - starting a business with founders 12 hours apart, giving our gateway away for free - sure, we did that, and we’d do it again!

• Trust starts with you - make it count!

Trust is a two-way street - instil it from day one!

• Assume best intent!

We have each other’s back - we’re all on the same team. Think before you speak or act.

• Make things better!

Always try to leave things better than when you found them - change is constant, inevitable and embraced! Be that change we want to see.

What’s it like to work here?! check it out: https://tyk.io/worklife/

Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Benefits

• Everyone has unlimited paid holidays.
• We have total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. Everyone is unique after all.
• Employee share scheme
• Generous maternity and paternity leave
• Volunteering Days
• Company retreats
• Employee Wellbeing platform

You can see more about us here https://tyk.io