TUI Retail Apprentice, Lisburn 37.5 Hours

Job Description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as an Apprentice Travel Advisor in our Lisburn store we’ll provide a valuable insight into the world of travel. Our two-year Apprenticeship Scheme is structured to develop you in becoming a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our commitment to provide exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including, weekends, bank holidays and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers more than just a basic salary which already starts at £6.92 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst sharing a great amount of fun
• Your drive to achieve will lead you to exceed your sales and objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role face to face and virtually
• If things don’t go to plan, your colleague network will help you investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge, skills and behaviours to confidently adapt your style to help answer questions whilst bringing memorable holidays to life for our customers
• You’ll be given time within your working week to complete practical and written assignments via your online learning platform and assigned a dedicated learning coach who’ll guide you through your apprenticeship with the aim to achieve a Level 3 Travel Consultant qualification.

ABOUT YOU

• Good knowledge of excellent customer service and a genuine passion to work within tourism
• Committed to achieve, goals, targets and a Level 3 Travel Consultant qualification
• Self-motivated and willing to act on feedback, remaining positive when faced with setbacks
• Willing to embrace change and adapt to new ways of working
• A team player who engages and collaborates with our customers and colleagues
• An organised individual who takes pride in their work and able to communicate effectively
• Grade 9 – 4 GCSE or equivalent in both English and Maths
• Able to work a varied shift pattern each week in-line with shop opening and closing times.

We love to see your uniqueness shine through and inspire the future of travel.​ If you’d like to read more about what Diversity & Inclusion means to us simply visit our Careers page.

If you require any further information regarding this opportunity, please email retail.recruitment@tui.co.uk

To apply for this role, please answer the questions fully. Part of the application process will require you to complete an online assessment, this can either be completed once your application has been submitted or you’ll receive an email shortly after.