TUI Hotel or Service Support Rep | Local Residents

Job Description

Calling all tourism pros based in Sorrento!

We are seeking digital experienced and helpful individuals like you to join our diverse team of Hotel or Service Support Reps. If you have the right to work in Italy and speak English plus ideally another European language, then keep on reading!

ABOUT OUR OFFER

• A job at TUI offers more than your basic salary which already starts at 1.500€ - 1.721€ gross/month, and your earned commission on top. For TUI Hotel Reps, an average commission potential starting from 350€ per month with no upper limit. The more you sell, the more you earn.
• A company iPad & uniform are of course standard.
• Edenred food allowance card.
• Work week of 40 hours with minimum 1.5 days off.
• Additional paid annual leave.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer permanent or seasonal contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.

ABOUT THE JOB

• Create special moments for our guests, make them feel welcome and happy, building a strong connection with each one.
• Engage with guests from around the world to identify their needs and offer tailored recommendations.
• Hotel Reps promote and sell our experiences effectively to match our products with guests’ preferences, aiming to exceed sales targets and boost revenue. They also need to be prepared to handle changes and challenging situations effectively to provide the best possible service to our guests.
• Service Support Reps effectively manage changes and challenging scenarios, providing crucial support for high-profile cases and hospitalizations. They ensure guests receive appropriate care and help, including face-to-face interactions when needed.
• Collaborate with colleagues, teams, suppliers, and partners from all over the world and embrace our diverse TUI culture.
• Monitor progress with sales and/or service updates, as well as guest feedback. Celebrate successes in meeting sales and/or service targets, solving problems, and providing great service.

ABOUT YOU

• A friendly and empathetic individual who naturally connects with people, making them feel welcomed and supported, going above and beyond to create unforgettable experiences.
• A quick learner, ready to master the technology and tools needed for the role. Embrace new knowledge and feedback, and enthusiastic about getting to know our amazing products and services.
• Hotel Reps are highly motivated, target-driven individuals with a positive mindset towards achieving results. Dedicated to caring for customers, selling products that match their needs, and ensuring they have the best possible experience
• Service Support Reps excel in fast-paced and dynamic environments, using multitasking and organizational skills to handle a variety of guest interactions and responsibilities seamlessly.
• Turning challenges into opportunities and remaining calm under pressure. Proactively identify and resolve issues creatively before they escalate.
• Communicate clearly and effectively and able to adjust style to fit the situation. Keep interactions positive, and confident to present in front of an audience.
• Live in Sorrento or maximum 30 min away from Sorrento, hold a driving license and fully conversational in English. Additional languages would be a great asset.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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