TUI Group • Porto, Portugal

Senior Commercial Analyst

Employment type:  Full time

Remote-first

A little flex time

Job Description

TUI UK and Ireland is the UK’s largest tour operator with key brands including TUI, First Choice, Marella Cruises and Crystal Ski Holidays. Sub brands include Sensatori, Sensimar, and TUI Blue, as well as First Choice Holiday Villages and SplashWorld Resorts. Our airline is the UK’s third largest with 62 aircraft operating to over 88 destinations in 30 countries. We have a team of more than 10,000 employees serving over 5.5 million customers each year. It’s our people that make us number one. TUI Group is the leading tourism business with over 67,000 employees across the world. The Group includes our unique hotel portfolio, our cruise ships, our own aircraft, tour operators, travel agencies, and much more. At TUI, we have embarked on a journey of development towards a more digital, connected and integrated future.

The purpose of the App Marketing & Growth function is to drive commercial growth of the TUI app, with the goal of increasing the app’s share of passenger bookings to 15% of total business within the next 3 years. The intention is that this will be achieved through growth of new app users, enhanced re-engagement of existing users and growth of sales intent, purchase frequency and value, while developing the app’s value proposition, commercial trading and merchandising capabilities to grow conversions and deliver further value from our app users. The Senior Commercial Analyst will work closely with stakeholders within this function in the expanding team, working alongside marketing, acquisition, commercial and merchandising specialists to help deliver these goals.

Please note the closing date for applications is: Sunday 26th November

ABOUT THE JOB

Working under the guidance of the App Analytics Manager within our central App Analytics team, you will provide analytical support to commercial stakeholders, delivering insights and recommendations to help the business make data-driven decisions and contribute to the commercial app strategy. You will focus on our suite of apps for our market teams across Europe, and there is a vast and growing quantity of data at your disposal. Performance measurement and analysis on both a regular and ad-hoc basis is a key element of the role. This will involve real-time KPI reporting, A/B testing, campaign analysis, behavioural analysis, data modelling and forecasting, in addition to the development of automated dashboarding to support analysis and help facilitate self-service of data throughout the business. The app forms a central part of TUI’s strategy and performance data is viewed by all levels of the organisation. You therefore need not only a keen eye for detail, but an ability to clearly communicate data-led recommendations to both data specialists and non-specialists. You will be proactive and forensic in conducting analysis that can drive forward the business, delving below surface requirements and requests to uncover rich insight.

ABOUT YOU

  • Excellent knowledge of app analytics tools (Google Analytics, Adobe Analytics, Firebase)
  • Strong experience with data visualisation and dashboarding tools (Tableau, Power BI, Data Studio)
  • The ability to use analytical skills to compare data sets, identify valuable customer segments, spot trends and isolate the factors influencing conversion rates and performance against key commercial goals, communicating the results as insights and recommendations at a business level
  • Experience of BigQuery/SQL and ability to write complex queries
  • Proficiency in MS Excel, and comfort with functions such as lookups and pivot tables for data mining
  • A strong communicator and storyteller who can articulate findings and insights in a clear, intuitive and compelling form to stakeholders on all levels
  • A person with a can-do attitude and desire to find the best solution in every situation
  • Someone who can effectively work both independently and as a member of a cross functional team
  • An energetic self-starter who is comfortable in a fast-paced working environment
  • Someone who has a clear passion and enthusiasm for data analysis, is commercially aware and target driven

ABOUT OUR OFFER

  • Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Discretionary Bonus Scheme
  • Private Medical Insurance, single cover with option to add dependants
  • Permanent Health Insurance
  • Pension scheme and life assurance

​We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.

We love to see your uniqueness shine through and inspire the future of travel.​ If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

If you require any further information regarding this opportunity, please email careers@tui.co.uk

Your application is important to us and we aim to get back to you shortly after the closing date

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
Hackathons
L&D budget
Sabbaticals
Personal development days
Mental health days
Location
88%
Employees are very happy with their working location freedom
Hours
80%
Employees are largely happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
72%
Employees feel that they can switch off quite easily from work
Role modelling
76%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
70%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
75%
Employees feel that the culture supports equity and inclusivity well
Culture
80%
Employees enjoy the working environment
Mission
75%
Employees feel quite excited about the company mission
Salary
52%
Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)

80:20

Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, USA

Hiring Countries

Austria

Belgium

Croatia

Denmark

Dominican Republic

Finland

France

Germany

Greece

Indonesia

Malaysia

Mexico

Netherlands

Norway

Portugal

Spain

Sweden

Thailand

Tunisia

Türkiye

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024