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TUI Group • Newcastle Under Lyme, GBR,

Retail Assistant Manager

Employment type:  Full time

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top 3 scores:
88%

Location flexibility

81%

Autonomy

80%

Hours flexibility

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Job Description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as an Assistant Manager in our Newcastle-Under-Lyme store, you’ll work alongside your manager to lead, inspire, coach and develop a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and customer service. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

  • TUI offers more than just a basic salary which already starts at £12.81 per hour
  • Be rewarded for exceeding your targets with our commission scheme
  • Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
  • Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
  • Investment in your development and career progression
  • Pension scheme and life assurance.

ABOUT THE JOB

  • Lead by example and role model company values to inspire your team and deliver excellent customer service
  • Personality and experience will assist you to guide, coach and develop the team to collaboratively reach high performance and standards that drive engagement
  • Assist with developing the team to be proactive and actively investigate and resolve every question or complaint. If things don’t go quite right, you’ll have the confidence to step in and take ownership
  • As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey
  • Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business
  • Assist with recruiting talent, maintaining high levels of engagement and low levels of attrition.

ABOUT YOU

  • Proven passion for leading by example and delivering excellent customer service
  • Confident and fun motivator with a strong drive to achieve goals and sales targets
  • Skilled at balancing multiple tasks and confident to stay motivated when challenges arise
  • Flexible to embrace change and adapt easily to new ways of working
  • Trusted mentor with a fair and inclusive management style who recognises people are our most valued asset
  • An organised individual who takes pride in their work and able to communicate effectively
  • Able to work a varied shift pattern each week in-line with shop opening and closing times.

From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We're committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Travel insurance
Cycle to work scheme
In office catering
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
Hackathons
L&D budget
Sabbaticals
Personal development days
Mental health days
Travel loan
Enhanced pension match/contribution

We asked employees of TUI Group what it's like to work there, and this is what they told us.

Location flexibility
88%
Employees are very happy with their working location freedom
Hours flexibility
80%
Employees are largely happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
72%
Employees feel that they can switch off quite easily from work
Role modelling
76%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
70%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
75%
Employees feel that the culture supports equity and inclusivity well
Culture
80%
Employees enjoy the working environment
Mission
75%
Employees feel quite excited about the company mission
Salary
52%
Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)

80:20

Currently Hiring Countries

Aruba

Australia

Austria

Belgium

Bulgaria

Caribbean Netherlands

China

Costa Rica

Croatia

Curaçao

Cyprus

Denmark

Dominican Republic

Egypt

France

Germany

Greece

Hong Kong

Indonesia

Ireland

Italy

Malta

Mexico

Netherlands

Poland

Portugal

Slovenia

Spain

Sweden

Switzerland

Thailand

Tunisia

Türkiye

United Kingdom

Office Locations

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024