TUI Group • Luton, United Kingdom

Product Planning Manager - 6 Months FTC

Employment type:  Contract

Remote-first

A little flex time

Job Description

TUI is well on its way to transforming our marketing to be highly relevant to each individual customer, driven by what we understand about their history and reacting to the events and behaviours of each customer. Now is the perfect time to join the team as we embark on the next phase of our journey. We are moving to customer journeys, campaigns and activities that are highly personalised and automated by data and analytics in real-time.

You will operate as a Product Planning Manager for our Marketing Platform (Braze real-time marketing platform is a core component) to ensure timely and quality delivery of new features that combine the power of Braze with our data & analytics to deliver powerful capabilities for our marketeers to create industry-leading customer journeys and campaigns. At TUI, we never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.

TUI Group is the world’s number one integrated tourism business. The Group umbrella consists of strong tour operators, 1,800 travel agencies and leading online portals, six airlines with more than 130 aircraft, over 300 hotels with 210,000 beds, twelve cruise liners and countless incoming agencies in all major holiday destinations around the globe. All this enables us to provide our 30 million customers with an unmatched holiday experience in 180 regions.

Please note the closing date for applications is Sunday 25th February

ABOUT THE JOB

  • Work closely with business stakeholders and relevant Group Marketing Platform colleagues to continuously develop, prioritise and agree the detailed product roadmap over the next 12 months.
  • Implement the wider product vision & strategy over the next two to three years, that will enable the marketing platform to support TUI customers, driving our sales and revenue targets. Benefits to be delivered from the marketing platform are nearly £80m by
  • Accountable for the interface with wider functions and brands of TUI Group to plan the introduction of our Group Marketing platform for their business.
  • Ensure that Braze platform deliverables required by other functions & strategic partners within TUI are understood, captured and appropriately prioritized within the Marketing Platform backlog.
  • Work closely with Digital Product Owners to plan & execute joined up PI planning activities across the feature teams, coordinating with dependent teams and contributors across all relevant functions.
  • Ensure ongoing planning activities are fully aligned with the Digital Product Owners release schedules, with regular communication and management of risks/dependencies to maximise business benefit from product releases.
  • Be adept at identifying & actively managing dependencies across other TUI transformation programs, ensuring these are fully understood and mitigations briefed to relevant Digital Product Owners to enable platform decommission and migration activities.
  • Understand incremental value of new product features & optimisations with clear link back to benefit drivers, in an accessible format to inform product decisions.
  • Recommend new product features & optimisations based on performance review of capabilities live on the platform.
  • Take personal ownership of relevant KPIs and ensure that all developments are aligned to drive performance and have clear metrics, tracking mechanisms and targets.
  • Highlight under-performance of metrics and develop plans in the roadmap and backlog in conjunction with the Senior Digital Product Manager and Centres of Excellence to address these.
  • Liaise with a variety of key stakeholders in development and business areas, building strong working relationships, ensuring all stakeholders are updated on a regular basis.
  • Produce regular updates on development progress, KPI performance, and comms for governance meetings.
  • Provide regular high quality updates to Market CRM teams, ensuring that deliveries across the Braze feature teams are showcased and future feature prioritisation is well understood.
  • Ensure key platform wide issues are escalated, proposing and enacting appropriate remedies where needed and updating on outcomes.
  • Gain and maintain a detailed understanding of our external business, the travel industry and our customers to maximise CRM marketing capabilities to deliver new and engaging customer campaigns.
  • Ensure TUI’s product backlog maintains a healthy balance between new and innovative capabilities with market onboarding and optimisation.
  • Gain and maintain an expert understanding of the travel industry, TUI’s business and our drivers of value and wider dynamics in each source market and our competitors.
  • Understand TUI’s customer segments and behaviors. Use this insight to inform and influence plans and development around KPIs and our marketing programs.

ABOUT YOU

  • Proven track record of working with marketing technology, and ideally multi-channel marketing platforms (ideally Braze but also Salesforce, Adobe, EMarsys, IBM etc.)
  • Comfortable working in a large pan European business, where some travel will be required.
  • Comfortable and confident in presenting to and influencing senior stakeholders
  • Fluent in English, ability in other languages desirable but not essential (German, French & Dutch)
  • Experience working using agile methodologies in digital product development
  • Strong stakeholder engagement, able to develop trusted working relationships across business boundaries
  • Strong communications and influencing skills, able to analyse and communicate technical concepts to create practical solutions and influence decisions
  • Exceptional planning & dependency management, able to identify and actively manage dependencies across complex cross-market, cross-functional transformation programs.
  • Strong customer focus, able to champion the needs of our customers travelling with us in every feature
  • Good commercial awareness, able to deliver commercial outcomes whilst still delivering for customers
  • Strong understanding of relevant martech technologies, with the ability to harness their potential to drive value
  • Good numeracy skills, able to digest and track KPIs and manipulate simple spreadsheets

ABOUT OUR OFFER

  • Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams.
  • Fantastic holiday benefits including discounts, special offers
  • Mobile working, flexible working hours and working from abroad: We believe that work is something you do, not where you go. Our offer: TUI Way of Working
  • Health and Wellbeing support in five key areas – Health, Social, Community, Career and Financial
  • Development and career opportunities: We offer a wide range of digital training and international career opportunities.
  • Additional benefits relevant to the local market that you’ll be based in

We love to see your uniqueness shine through and inspire the future of travel.​ If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

If you have any questions, please contact the Recruiter for this role via the contact information included in the advert.

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
Hackathons
L&D budget
Sabbaticals
Personal development days
Mental health days
Location
88%
Employees are very happy with their working location freedom
Hours
80%
Employees are largely happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
72%
Employees feel that they can switch off quite easily from work
Role modelling
76%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
70%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
75%
Employees feel that the culture supports equity and inclusivity well
Culture
80%
Employees enjoy the working environment
Mission
75%
Employees feel quite excited about the company mission
Salary
52%
Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)

80:20

Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, USA

Hiring Countries

Austria

Belgium

Croatia

Denmark

Dominican Republic

Finland

France

Germany

Greece

Indonesia

Malaysia

Mexico

Netherlands

Norway

Portugal

Spain

Sweden

Thailand

Tunisia

Türkiye

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024