Port Delivery Team Manager | New York

Job Description

Join our Customer Operations Team in New York City, NY, as a Port Delivery Team Manager. In this role, you will play a pivotal part in ensuring seamless Port Operations, including Turnaround and Shorex services. You’ll be responsible for overseeing service delivery, managing staff, and coordinating all related logistics to guarantee a smooth and efficient operation.

Please note you must already have the right to live and work in the United States before applying for this role.

ABOUT OUR OFFER:

• Competitive salary
• Company-paid life insurance
• 401K retirement plan with company match
• Paid time off and company-paid holidays
• Parental leave
• Medical, dental, and vision insurance with employee/employer contributions
• Flexible spending account
• Access to free learning platforms and language lessons for continued professional development.

ABOUT YOU:

• Proven ability to lead a team to achieve results.
• Comfortable driving change and adaptable to ambiguity or setbacks.
• Must hold or be eligible to obtain a valid TWIC card.
• Available to work weekends and holidays as required.
• Strong problem-solving skills with a proactive approach to improving processes and embracing digital solutions.
• Ability to manage multiple strategic priorities while overseeing daily logistics.
• Friendly, flexible, and professional demeanor.
• Excellent verbal and written communication skills in English.
• Valid driver’s license and access to a vehicle.

ABOUT THE JOB:

• Lead and manage a team of direct reports to ensure efficient and effective port operations, with a focus on smooth collaboration and coordination across teams.
• Ensure the appropriate level of staffing and resources to meet the specific needs of each operation.
• Maintain clear and continuous communication with cruise ships, internal teams, external stakeholders, and Port Authorities to facilitate operations.
• Oversee and manage any operational incidents, ensuring minimal disruption to service delivery.
• Handle last-minute operational changes at the pier, ensuring that suppliers are promptly informed and prepared.

Intercruises is part of TUI Musement, a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets, and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers.

We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.

In 2018, TUI’s Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business - known as TUI Musement - combining the global reach, strong resources, and high quality in-destination service delivery of TUI, with the digital capabilities, agile working methodology and start-up mindset of Musement.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

#Intercruises