Port Delivery Manager | Permanent

Job Description

Join our dynamic Operations and Delivery Team in Thailand and Cambodia as a Port Delivery Manager. In this role, you will oversee seamless port operations, ensuring the delivery of top-tier services, effective team management, and efficient logistics across the region.

If you have got the right to work and liveThailand and speak English, keep on reading!

ABOUT OUR OFFER

• Competitive salary and benefits as standard.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer a permanent contract, and you can level up your career with growth opportunities tailored to your unique skills and expertise.

ABOUT YOU

• Strong leadership skills with the ability to guide a team toward achieving operational success.
• Comfortable managing change and adaptable in the face of ambiguity or challenges.
• Problem-solver with the ability to propose improvements and contribute to a digitally driven culture.
• Capable of balancing strategic projects with daily logistical demands.
• Self-motivated with the ability to inspire and motivate the team during high-pressure port operations.
• Professional, flexible, and solution-oriented with a helpful and approachable demeanor.
• Excellent communication skills, both written and verbal, in English; fluency in an additional local language is a plus.

ABOUT THE JOB

• Reporting to the Destination Manager and Head of Region, holds first-line responsibility for ensuring the smooth execution of all port, airport, hotel, transfer, and shore excursion operations, as well as managing day-to-day team performance and addressing operational issues in real-time.
• Lead and coordinate smooth port operations, including managing airport, hotel, transfers, and shore excursions, ensuring efficient processes and seamless teamwork among staff.
• Manage and work with scheduling team to plan staffing levels according to operational needs, ensuring appropriate resources are available for each operation.
• Establish and maintain ongoing communication with cruise ships and key internal and external stakeholders, including port authorities.
• Collaborate closely with Key Account Managers and other commercial colleagues to foster strong relationships with cruise lines, ensuring valuable feedback is collected and acted upon.
• Handle last-minute operational changes at the pier, ensuring suppliers and teams are promptly informed and prepared to adapt.
• Execute additional tasks as directed to support overall port operations.
• Complete administrative tasks as required by Intercruises and its clients, ensuring accurate reporting, compliance with internal procedures, and meeting deadlines.
• Oversee and manage operations by ensuring timelines and milestones are adhered to, utilizing a "Management by Walking Around" (MBWA) approach to maintain hands-on supervision and real-time monitoring.
• Execute additional tasks as directed to support overall operations.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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